JUSTIN SICKLE
Fernandina Beach,FL
Summary
Results-oriented professional with over 11 years of experience in operations management, technical service leadership, and customer engagement. Demonstrates strong capability in evaluating complex challenges, developing targeted solutions, and guiding cross-functional teams to achieve meaningful performance improvements. Holds a B.S. in Finance, supported by a solid understanding of financial principles, risk assessment, and strategic planning. Recognized for dependability, adaptability, and a proactive approach that consistently advances organizational objectives and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Carrier Corporation
Athens, GA
07.2021 - Current
- Serve as primary technical liaison for dealers, offering daily operational support and troubleshooting assistance.
- Conduct in-depth training for clients and service teams, enhancing efficiency and customer confidence.
- Lead process improvements and drive responsiveness across internal departments to resolve field issues.
- Develop and present instructional content for seminars, boosting team capabilities and knowledge retention.
- Uphold service quality by auditing dealer compliance with operational standards and company policies.
- Strengthened dealer performance through hands-on mentoring and collaborative service strategies.
- Initiated service process improvements that reduced resolution times and elevated customer satisfaction.
Service Manager
MHC Carrier Transicold
Statesboro, GA
09.2014 - 07.2021
- Directed all shop functions, including repair services, installations, and technician management.
- Oversaw hiring and staff development initiatives, significantly improving team productivity and retention.
- Prepared accurate service estimates and managed customer communications, ensuring trust and transparency.
- Optimized inventory operations to maintain product availability and reduce waste.
- Championed warranty process enhancements and successfully filed claims, recovering service costs.
- Elevated technician output by streamlining workflows and deploying new operational protocols.
- Built a reputation for reliable service delivery and customer-first solutions in a fast-paced environment.
Shift Leader
The Shellhouse Seafood Restaurant
Savannah, GA
12.2007 - 12.2014
- Supervised high-volume kitchen operations, staff training, and quality control procedures.
- Maintained strict safety and food handling standards, ensuring consistent compliance.
- Managed inventory, reduced waste, and improved cost-efficiency across kitchen functions.
Education
Bachelor of Science - Finance
Purdue Global University
West Lafayette, IN10.2025
HVAC & Refrigeration Studies -
Savannah Technical College
Savannah, GA05.2013
High School Diploma -
Richmond Hill High School
Richmond Hill, GA07.2009
Skills
- Strategic Planning & Execution
- Client Relationship Management
- Technical & Operational Oversight
- Team Development & Training
- Financial Analysis Foundations
- Process Optimization
- Problem Solving & Root Cause Analysis
- Cross-Functional Collaboration
Certification
- Carrier Transicold Master Technician
- Carrier Modules 1-4 Certified
- Carrier Supra S Series & EES Modules
References
References available upon request
Timeline
Field Service Engineer
Carrier Corporation
07.2021 - Current
Service Manager
MHC Carrier Transicold
09.2014 - 07.2021
Shift Leader
The Shellhouse Seafood Restaurant
12.2007 - 12.2014
Bachelor of Science - Finance
Purdue Global University
HVAC & Refrigeration Studies -
Savannah Technical College
High School Diploma -
Richmond Hill High School