Joseph Cortez
San Antonio
Summary
Highly motivated and driven professional with a strong passion for learning and skill development. Dedicated to delivering exceptional results in every task, ensuring outstanding experiences for customers while contributing to company success. Authorized to work in the U.S. for any employer, with a proven commitment to reliability, adaptability, and excellence in all professional endeavors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Philips Healthcare
03.2022 - Current
- Lead installation, preventive maintenance, and complex repairs for IGT, DXR, IGTD, and MV imaging systems across the region.
- Act as a trusted customer partner, proactively managing relationships and ensuring high service standards, system reliability, and customer satisfaction.
- Take ownership of key regional business functions, coordinating priorities across service delivery, operations, and customer needs.
- Appointed Life Solutions Sales Champion and Communications Champion, driving team alignment, supporting sales initiatives, and improving internal communication.
- Partner closely with regional management, contributing to administrative, operational, and process-driven projects while managing multiple initiatives simultaneously.
Zone Installation Specialist
Philips Healthcare
08.2021 - 03.2022
- Managed end-to-end installation and commissioning of Philips CathLab systems across the Southeastern United States.
- Oversaw system setup, integration, and validation, including calibration, networking configuration, and database uploads.
- Ensured all systems met clinical, technical, and regulatory requirements prior to customer handoff.
- Delivered fully operational systems ready for safe patient use, supporting on-time project completion and customer satisfaction.
Medical equipment installation engineer
United Technical Support Services
11.2020 - 08.2021
- Led ground-up installations of advanced medical imaging and diagnostic systems, including Philips CathLab and X-ray as well as Siemens X-ray, CathLab, and blood lab systems, across multiple customer sites.
- Oversaw full project execution—from site readiness and infrastructure coordination to mechanical assembly, electrical wiring, and system integration—ensuring adherence to safety, quality, and manufacturer standards.
- Coordinated with customers, contractors, and internal teams to align schedules, manage resources, and resolve installation risks.
- Ensured successful system delivery by validating operational readiness and supporting smooth clinical go-live.
Tradesman plumber
Will's Plumbing and testing service
02.2018 - 03.2020
- Led and coordinated daily work for multiple job sites, ensuring projects were completed on schedule and within budget
- Supervised apprentices and junior plumbers, providing training, performance feedback, and safety oversight
- Scheduled crews, prioritized service calls, and adjusted workloads to meet customer and business demands
- Enforced safety standards and local building codes, reducing workplace incidents and compliance issues
- Prepared cost estimates and monitored labor and material expenses
- Ordered, tracked, and managed inventory to minimize waste and downtime
- Identified cost-saving opportunities while maintaining quality standards
Sales Assistant Intern
Holly's Catering
03.2016 - 01.2018
- Assisted the end-to-end operations of catering sales and event equipment management, overseeing inventory, logistics, and client relations.
- Assisted a team to deliver seamless catering solutions, ensuring high-quality service, efficient resource allocation, and client satisfaction.
- Assisted inImplementing strategies to optimize sales processes and operational workflows, resulting in improved efficiency and revenue growth.
Education
Highschool diploma -
Macarthur High School
Skills
- Strategic Planning & Execution
- Team Leadership & Supervision
- Conflict Resolution & Mediation
- Employee Engagement & Motivation
- Delegation & Resource Allocation
- Effective Verbal & Written Communication
- Client Relationship Management
- Presentation & Public Speaking
- Time Management & Prioritization
- Attention to Detail
- Initiative & Self-Motivation
- Conflict & Stress Management
Certification
- Azurion Certification March 2022 to Present This certification allows me to work on Philips azurion cathlabs.
- DXR Certification October 2022 to Present This certification allows me to work on all Philips Digital Diagnostic X-Ray equipment.
- Mobile Surgery Certification October 2023 to Present This Certification allows me to work on Philips Mobile Surgery Unit.
- GE OEC 9800 & 6800 September 2022 to Present This Certification allows me to work on GE Mobile surgery units.
- GE Precision 500D R/F Certification December 2022 to Present This Certification allows me to work on GE P500 systems.
Timeline
Field Service Engineer
Philips Healthcare
03.2022 - Current
Zone Installation Specialist
Philips Healthcare
08.2021 - 03.2022
Medical equipment installation engineer
United Technical Support Services
11.2020 - 08.2021
Tradesman plumber
Will's Plumbing and testing service
02.2018 - 03.2020
Sales Assistant Intern
Holly's Catering
03.2016 - 01.2018
Highschool diploma -
Macarthur High School
Additional Information
I am eager to apply my leadership experience and strategic vision to drive team performance and contribute to the success of our organization.