Brendon Meekins
Chesapeake,VA
Summary
A dedicated and experienced customer relation professional who balances the necessity of being knowledgeable and efficient with the need to maintain good relationships with customers and the public. Equally capable of working alone or as a member of a team, comfortable exercising initiative and solving problems.
Overview
14
14
years of professional experience
Work History
Digital & Specialty Contact Center / Soultion Specialist
Cox Communications Inc.
10.2019 - Current
- Works in the high-volume call center to support customer sales by accurately and timely entering orders, upselling customers, and ensuring exceptional customer service while maximizing revenue
- Contacts, processes, upsells and completes orders for; Online orders, National Affiliate, Employee Accounts, Connect to Compete, White Glove Bulk, etc
- Install, test, and monitor servers, firewalls, VOIP phones and new software
- Access and update customer accounts for address changes, add/returned equipment, provision equipment, service order deposits, etc., using complex automated bill system (ICOMS/ICE)
- Works with secondary applications to verify order compliance
- Assists internal customers with account lookups and modifications via phone
- Conducts internal and external credit checks
- Schedules product installations and contact customers with installation dates/times
- Performs other duties as assigned
- Reports to Supervisor of the Digital & Specialty Contact Center
- Configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email, troubleshooting network problems, and testing new technologies.
Sprint Small Business Expert
Sprint
08.2018 - 09.2019
- Examine trade area for new business opportunities
- Travel to new and ongoing clients businesses
- Successfully pitch an optimization strategy to new clients
- Work with marketing and business analytics to design a business plan
- Present findings to clients with solutions
- Assist with the implementation of changes
- Follow up with clients during and after transition
- Remain their point of contact for ongoing business reviews
- Prospect and qualify new sales leads
- Schedule meetings and presentations with prospects
- Create, plan, and relieved presentations on company products
- Track all sales activities in company CRM system and keep current by updating account information regularly
- Communicate customer and prospect product pain points to appropriate departments
- Maintain a well-developed pipeline of prospects
- Develop strong, ongoing relationships with prospects and customers
- Meet and/or exceed quotas
- Coordinate with other team members and departments to optimize the sales effort.
TELECOMMUNICATION TECHNICIAN
TRINITY TELECOM
06.2016 - 08.2018
- Responsible for installing or troubleshooting equipment located in customer's homes, offices or buildings
- Ensuring accurate creation, updates and completion of all trouble tickets
- Coordinating with other techs to perform repair and/or site maintenance
- Updating tools, automation, support solutions, coaching, training and associated documentation
- Resolving interoperability issues between customers' hardware and Cox premise equipment
- Responsible for installing data and voice cable systems for residential television systems, home routers, and other cabled devices
- Duties may include digging and setting ground cables, working on poles, installing equipment, and troubleshooting any problems with the cable system.
TEAM LEADER (E-5)
US NAVY
03.2010 - 05.2017
- Implemented new procedures to improve acceptability among new customers
- Which lead to 4 awards in a 6 year span.
Education
B.A. in Information Technology -
Old Dominion University
Associate in Business And Managment (AA) (Graduated) -
Bryant and Stratton College
05.2024
Associate in Science (AS) (Graduated) in Information Technology (Cybersecurity) -
TIDEWATER COMMUNITY COLLEGE
05.2020
Skills
- Cabling
- Telecommunication
- Computer Networking
- Troubleshooting
- LAN
- Network Support
- VoIP
- Help Desk
- VPN
- Microsoft Windows
- Software troubleshooting
- Technical support
- Desktop support
Additional Information
Supervised a crew of 15 in daily operations, including training, evaluation and discipline resulting in a company record for productivity., Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing customers., Communicated weekly status reports of ongoing projects and problem resolution through verbal and written presentation to leadership.
Alternative Email
Prince.meekins2@cox.com
Timeline
Digital & Specialty Contact Center / Soultion Specialist
Cox Communications Inc.
10.2019 - Current
Sprint Small Business Expert
Sprint
08.2018 - 09.2019
TELECOMMUNICATION TECHNICIAN
TRINITY TELECOM
06.2016 - 08.2018
TEAM LEADER (E-5)
US NAVY
03.2010 - 05.2017
B.A. in Information Technology -
Old Dominion University
Associate in Business And Managment (AA) (Graduated) -
Bryant and Stratton College
Associate in Science (AS) (Graduated) in Information Technology (Cybersecurity) -
TIDEWATER COMMUNITY COLLEGE
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