Brendon Thomason
Berea,KY
Summary
Dynamic and adaptable professional with a proven track record in fast-paced environments, exemplified by a tenure at Little Ceasars Pizza. Excelled in roles requiring speed, efficiency, and exceptional customer service. Demonstrated initiative and flexibility, significantly enhancing service quality and operational efficiency. Skilled in safety awareness and prioritizing tasks to meet diverse customer needs.
Overview
7
7
years of professional experience
Work History
Curbside Pickup
Meijer
09.2023 - Current
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Sales Associate
Belk
12.2021 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Facility Staff Attendant
Eastern Kentucky University - Campus Recreation
08.2020 - 12.2021
- Reported building issues to building management to reduce safety concerns.
- Collaborated with team members to complete projects
- Set up and take down meeting rooms for events.
- Provided excellent customer service to both internal and external clients, resolving concerns quickly, efficiently, and professionally.
- Attended on campus events as a staff attendant to help promote campus recreation services
- Provided tours around the campus recreational center to students and families, being especially attentive to questions regarding the centers layout, machinery, and events
- Attended recurring meetings to discuss improvements regarding work environment and customer satisfaction
- Took part in and sometimes helped lead employee centered events and team building exercises
Food/Resource Provider
Berea Food Bank
05.2020 - 08.2020
Crew Member Cook
Little Ceasars Pizza
01.2018 - 12.2018
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
Education
Bachelor of Science - Psychology
Eastern Kentucky University
Richmond, KY12-2024
Minor - Special Education
Eastern Kentucky University
Richmond, KY12-2024
High School Diploma -
Berea Community Independent
Bremen, KY05-2020
Skills
- Speed and efficiency
- Safety awareness
- Initiative-taking
- Flexibility
- Customer service
- Attention to detail
- Heavy lifting
- Upbeat and outgoing attitude
- Prioritizing orders
Timeline
Curbside Pickup
Meijer
09.2023 - Current
Sales Associate
Belk
12.2021 - 09.2023
Facility Staff Attendant
Eastern Kentucky University - Campus Recreation
08.2020 - 12.2021
Food/Resource Provider
Berea Food Bank
05.2020 - 08.2020
Crew Member Cook
Little Ceasars Pizza
01.2018 - 12.2018
Bachelor of Science - Psychology
Eastern Kentucky University
Minor - Special Education
Eastern Kentucky University
High School Diploma -
Berea Community Independent
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