Brenee Jones
Saint Paul,MN
Summary
Dynamic Patient Services Coordinator with a proven track record at Hennepin Healthcare. Excelled in managing sensitive patient data, ensuring HIPAA compliance, and enhancing patient satisfaction through effective scheduling and insurance verification. Demonstrated exceptional customer service and problem-solving skills, contributing to a welcoming environment and continuous improvement efforts.
Knowledgeable Dental Receptionist with solid background in patient services coordination, ensuring efficient and seamless patient experiences. Successfully managed patient scheduling, insurance verification, and handled sensitive patient information with utmost confidentiality. Demonstrated excellent communication and problem-solving skills to enhance patient satisfaction and streamline office operations.
Overview
7
7
years of professional experience
Work History
Patient Services Coordinator
Hennepin Healthcare
01.2018 - 02.2025
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Verified patient's insurance eligibility and benefits coverage.
- Inputted accurate patient insurance, billing and payment information in Epic.
- Provided excellent customer service to patients and medical staff.
Education
Post-Baccalaureate Diploma - Medical Insurance Billing And Coding
Everest Institute
Eagan, MNSkills
- Patient Enrollment
- Strong organization
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Customer service
- HIPAA compliance
- Medical billing
- Conflict resolution
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Money handling
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Flexible schedule
- Data entry
- Policy understanding
Timeline
Patient Services Coordinator
Hennepin Healthcare
01.2018 - 02.2025
Post-Baccalaureate Diploma - Medical Insurance Billing And Coding
Everest Institute
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