JAZMINE SANCHEZ

Scheduled patient appointments across diverse services including family medicine, OBGYN, and dental care.
Managed inbound phone inquiries while supporting scheduling through chat and SMS communications.
Provided updates and facilitated verbal and written communications within department and clinical locations.
Ensured exceptional customer service for patients and peers, enhancing overall experience.
Enrolled patients in MyChart for improved self-service health management.
Utilized MS Teams, Outlook, and secure messaging within Epic EHR for effective communication.
Mentored peers as a subject matter expert, fostering professional development within the team.

• Managed daily operations for team logistics and event planning.
• Coordinated communication between coaching staff and administrative personnel.
• Oversaw budgeting for team activities and operational expenses.
• Developed strategic partnerships with sponsors and community organizations.
• Implemented marketing initiatives to enhance team visibility and engagement.
• Led recruitment efforts for support staff and interns within the organization.
• Facilitated training sessions for staff on operational procedures and best practices.
• Evaluated vendor performance to ensure compliance with service agreements.
• Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
• Determined customer needs and calculated payment options based on consultative sales process.
• Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
• Developed and implemented policies and procedures to improve operational efficiency.
• Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
• Facilitated communication between different teams within the organization through regular meetings.

• Managed patient registrations and verified insurance eligibility for services.
• Scheduled appointments and coordinated referrals for healthcare providers.
• Maintained accurate patient records in electronic health systems.
• Provided excellent customer service to patients and family members.
• Assisted patients with financial inquiries and payment options.
• Collaborated with clinical staff to ensure smooth patient flow.
• Educated patients on necessary documentation required for visits.
• Handled confidential information with discretion and compliance standards.
• Applied HIPAA privacy and security regulations while handling patient information.
• Collected co-pays and other payments from patients at time of service.
• Answered phones promptly in a professional manner.
• Scanned documents into electronic medical records system.
• Greeted patients and visitors in a courteous and professional manner.
• Verified insurance coverage for services provided by the facility.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Created new patient accounts in EMR system as needed.
• Communicated financial obligations to patients and collected fees at time of service.
• Explained various admission forms and policies, acquiring signatures for consent.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Provided assistance to internal departments when needed.

• Assisted patients in understanding financial options and resources available.
• Reviewed and explained insurance benefits to ensure patient comprehension.
• Collaborated with healthcare providers to coordinate financial assistance programs.
• Assisted clients in understanding their rights under consumer protection laws.
• Managed multiple cases simultaneously while ensuring all deadlines were met according to established policies.
• Recommended resources such as local non-profit organizations or government assistance programs where applicable.
• Reviewed and verified financial data to determine program eligibility.
• Educated clients on the importance of having an emergency fund in case of unexpected expenses.
• Provided financial counseling to clients on budgeting, credit management, and debt repayment strategies.
• Explained different types of loans available from lenders such as mortgages, car loans, student loans.
• Assessed client's income sources and determined which type of loan would be most beneficial for them.
• Assisted patients without healthcare coverage to find resources, services and assistance needed.
• Provided guidance on creating a plan to pay off high-interest debts first while still contributing towards savings goals.
• Interviewed patients and families, answering questions regarding financial process during such sessions.
• Developed and expanded financial planning relationships with customers through loyal and dedicated service.
• Consulted with clients to assess and meet short- and long-term financial goal.
• Offered diversified set of solutions and full scope of investment products and services to meet clients' best interests.
• Provided ethical, objective and holistic financial planning advice to clients.
• Coordinated and participated in group presentations on financial services to attract new clients.
• Processed insurance verifications for patient eligibility and benefits coverage.
• Communicated with healthcare providers to gather necessary documentation.
• Assisted in training new team members on verification protocols and systems.

• Registered patients by collecting personal and insurance information.
• Verified insurance eligibility and benefits for incoming patients.
• Coordinated patient flow in the emergency department efficiently.
• Handled patient inquiries and resolved registration issues promptly.
• Maintained accurate electronic health records for all registered patients.
• Collaborated with medical staff to streamline registration processes.
• Educated patients about hospital policies and procedures during registration.
• Assisted in training new staff on registration protocols and systems.
• Maintained patient confidentiality in accordance with HIPAA regulations.
• Submitted insurance claims electronically or via mail following organization guidelines.
• Verified patient information in computer system, including insurance coverage and demographics.
• Greeted patients and provided them with registration forms to complete.
• Answered incoming calls, responded to inquiries and provided appropriate referrals.
• Provided assistance with scheduling appointments or arranging transportation services.
• Supported other departments with various administrative tasks as requested.
• Reviewed all documentation for accuracy prior to entering into the system.
• Performed cashiering duties such as collecting payments, issuing receipts and balancing daily transactions.

Receptionist: Front office support during summer youth program which consisted of
direct assistance provided upper-level management.
Customer Service: Provided the project managers to assist with subject mapping,
working alongside those who were responsible for Pima County Maps and Records.
Answer Phones: Inbound calls to assist identifying major utility lines and or provide
status of current plans or project or assistance with new requests or built in.
Basic back off support of Faxing, Copying, Researching, Mapping
Filing of records for septic tank or plans and organizing records.
Organizing schedule: Tech to visit the home to provide estimates and drafting proposal
and marking the major utility lines per site or home.