Annette Lake
St. George
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Intermountain Healthcare
St. George
02.2023 - Current
- Coordinated the Intake Process for new patients, including scheduling initial assessments and providing necessary paperwork.
- Communicated with healthcare providers to facilitate patient referrals and services.
- Collected and verified patient information to ensure accuracy in records.
- Managed appointment scheduling and confirmation for new and returning patients.
- Maintained accurate records of client intakes in electronic database system.
- Ensured compliance with relevant regulations pertaining to the provision of services.
- Coordinated transportation arrangements for clients as needed.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
Medical Receptionist
Southwest Skin & Cancer
St. George
01.2021 - 02.2023
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using electronic health record systems.
- Verified insurance information to ensure patient eligibility.
- Collected patient information and updated medical records accurately.
- Assisted in processing billing and payment transactions smoothly.
- Ensured a clean and welcoming reception area at all times.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Performed data entry tasks related to billing and collections procedures.
- Took messages from patients and promptly relayed to appropriate staff.
Manger/Manager/Lead Consultant
Cedar Bear Naturales
Roosevelt
03.2018 - 12.2020
- Led daily operations to ensure product quality and customer satisfaction.
- Managed team schedules to optimize workforce efficiency and productivity.
- Developed training programs for new employees on company policies and procedures.
- Implemented safety protocols to ensure compliance with health regulations.
- Collaborated with marketing to create promotional strategies for new product launches.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed risk by developing and implementing effective risk management strategies.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Managed daily operations and staff schedules for Cedar Bear Naturales.
Assembly Production Operator
Merit Medical Systems Inc
South Jordan
06.2016 - 12.2020
- Assembled components according to strict quality and safety standards.
- Operated assembly line equipment to produce medical devices efficiently.
- Inspected finished products for defects and ensured compliance with specifications.
- Followed established procedures for packaging and labeling medical supplies accurately.
- Maintained cleanliness and organization of the work area to promote safety.
- Reported equipment malfunctions to supervisors for timely maintenance and repairs.
- Performed quality control checks on finished product.
- Maintained cleanliness of work area by sweeping, mopping, and wiping down surfaces.
- Loaded and unloaded components into machines during production runs.
- Operated automated assembly machines following established processes.
- Reported issues with defective parts or materials to supervisor immediately.
- Received instructions from supervisors regarding work orders.
- Inspected parts for defects prior to assembly process.
- Followed safety procedures when operating machinery.
- Cleaned tools and equipment after each shift.
- Assembled and tested products according to specifications.
- Verified accuracy of all paperwork related to production operations.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Operated precision tools and equipment to perform dimensions without error.
- Used templates and drawings to complete product according to specifications.
- Maintained inventory of job materials.
- Inspected, tested, and adjusted completed units to ensure that units meet specifications, tolerances, and customer order requirements.
- Packed finished products for shipment and prepared them according to shipping specifications.
- Read and interpreted schematic drawings, diagrams, blueprints, specifications, work orders, and reports.
- Assembled complex components after careful review of project specifications and directions.
- Inspected finished products for quality and adherence to customer specifications.
Education
East Carbon High School
East Carbon City, UT05-1993
Skills
- Patient scheduling
- Electronic health records
- Insurance verification
- HIPAA compliance
- Customer relationship management
- Appointment management
- Referral processing
- Medical billing procedures
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Customer service
- Medical terminology
- Check-in coordination
- Appointment scheduling
- Patient greeting
- Recording histories
- Healthcare industry
- Appointment reminders
- Medicaid
- Payment collection
- Routing lab results
- Appointment confirmation
- Patient feedback collection
- Patient interviewing skills
- Medical filing
- Patient follow-up
- Scheduling appointments
- Clinical data entry
- Eligibility determination
- Verbal and written communication
- Patient confidentiality
- Medical billing
- Front desk supervision
- Patient intake
- Directing callers
- Medical insurance
- Insurance verifying
- Phone etiquette
- Interpreting physician orders
- System updates
- Patient admitting
- Document filing
- Data entry proficiency
- Typing 30 wpm
- Patient education
- Training coordination
- Health insurance knowledge
- Policy understanding
- Flexible schedule
- Patient check-in
- Multitasking and organization
- Strong empathy
- Work quality evaluation
Certification
BLS
Timeline
Patient Service Representative
Intermountain Healthcare
02.2023 - Current
Medical Receptionist
Southwest Skin & Cancer
01.2021 - 02.2023
Manger/Manager/Lead Consultant
Cedar Bear Naturales
03.2018 - 12.2020
Assembly Production Operator
Merit Medical Systems Inc
06.2016 - 12.2020
East Carbon High School