Rodneisha Fuqua
The Centers
Cleveland,OH
11
years of professional experience
Adaptable patient service professional with a strong background in front desk operations,, and patient intake. Skilled in scheduling appointments, answering calls, and coordinating follow-up care. Committed to organized, confidential, and efficient service in busy healthcare settings.
Work History
Patient Service Representative
11 Years 1 Month- Greeted patients at The Centers and managed front desk check-in.
- Scheduled appointments using electronic health record systems.
- Verified insurance coverage and collected patient demographic information.
- Answered calls and routed messages to appropriate clinical staff.
- Explained intake forms and clinic policies to patients and families.
- Coordinated follow-up visits with behavioral health care teams.
- Maintained confidential files and supported daily office flow at The Centers.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update the computer system and the patient charts.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
High School Diploma
Skills
EHR scheduling
Insurance verification
Patient registration
HIPAA compliance
Medical charting
Front desk operations
Appointment coordination
Customer service
Administrative support
Professional communication
Conflict resolution
Problem solving
Appointment scheduling
Document filing
Patient follow-up
Front desk supervision
Phone etiquette
Payment collection
Scheduling appointments
Check-in coordination
Patient intake
Appointment confirmation
Patient confidentiality
Appointment reminders
Patient coordination
Appointment management
Medical records
Care team liaison
Office administration
Utilized Epic
Accomplishments
- Employee For 5 and also 10 Years
Timeline
Patient Service Representative
The Centers
06.2014 - 07.2025Read More
Cleveland Job Corps
High School Diploma
Read More