Tenisha Hester
Chicago,IL
Summary
Detail-oriented Patient Service Representative experienced in patient registration, appointment scheduling, and insurance verification. Managed high-volume communications while maintaining accurate patient records in EHR systems and ensuring HIPAA compliance. Focused on enhancing patient access and experience through exceptional customer service and effective communication.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Patient Service Representative
Advocate Health Care
Chicago
02.2025 - Current
- Welcomed patients and visitors with professionalism and a friendly demeanor to create a positive first impression.
- Coordinated patient appointments by scheduling, rescheduling, and confirming to optimize clinic workflow.
- Verify insurance eligibility and secure necessary authorizations for patient services.
- Register new patients and meticulously update demographic and insurance information.
- Handled incoming calls and addressed patient inquiries promptly and accurately to enhance patient satisfaction.
- Maintain precise patient records utilizing electronic health record (EHR) systems.
- Collaborate with healthcare providers to ensure streamlined patient flow.
Patient Service Representative
Friend Family Health Center
Chicago
01.2018 - 10.2024
- Delivered administrative support in fast-paced healthcare environment, ensuring seamless operations.
- Managed high-volume telephone communications and adeptly scheduled appointments.
- Verified insurance coverage details and processed patient referrals accurately.
- Handled high-volume telephone communications while efficiently scheduling appointments to optimize patient flow.
- Maintained precise documentation and patient records with diligence.
- Addressed patient concerns promptly and effectively, enhancing overall patient satisfaction.
Education
Advanced Certificate -
Malcolm X College
ChicagoSkills
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- EHR management
- EHR management
- Medical Terminology
- HIPAA Compliance
- Patient intake
- Patient admitting
- Patient coordination
- Patient follow-up
- Accurate documentation
- Payment processing
- Insurance verification
- Claims processing
- Feedback collection
- Customer Service
- Telephone Communication
- Phone etiquette
- Data Entry
- Microsoft Office Suite
- Multitasking
- Time management
- Detail-oriented
- Problem Solving
- Conflict resolution
- Interpersonal skills
- Compliance management
- Office management
- Sterilization techniques
- Healthcare industry
- Patient intake
- Healthcare industry
- Phone etiquette
- Claims processing
- Patient greeting
- Payment processing
Certification
- CPR Certification
- Medical Administrative Certifications
Timeline
Patient Service Representative
Advocate Health Care
02.2025 - Current
Patient Service Representative
Friend Family Health Center
01.2018 - 10.2024
Advanced Certificate -
Malcolm X College