Breneisha Williams
East Saint Louis,IL
Summary
Resourceful Event Planner known for high productivity and efficient task completion. Possess specialized skills in logistics coordination, vendor negotiations, and audience engagement strategies. Excel in time management, communication, and adaptability, ensuring events deliver exceptional experiences while meeting strict deadlines and budget requirements.
Client-oriented Event Coordinator committed to making clients' dreams come true. Skilled in working with clients to plan unique events from start to finish while proactively managing risks and potential problems. Proven leader with success creating cohesive, goal-oriented teams.
Driven professional with several years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Party and Event Planner
BeeFour Events (self business)
East Saint Louis, Illinois
12.2022 - Current
- Developed detailed event plans and timelines to ensure successful execution of events.
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
Postal Service Employee
USPS
Hazelwood, Missouri
10.2022 - 12.2022
- Inspected outgoing mail for correct postage, addressing, and labeling.
- Maintained records of all outbound shipments of packages and parcels sent via USPS Express Mail service.
- Processed change-of-address orders from customers relocating within the area served by the Postal Service.
Transit Bus Driver
Metro
East Saint Louis, Illinois
06.2019 - 07.2022
- Performed pre-trip inspections of bus and reported any mechanical problems to supervisor.
- Conducted courtesy checks during trips; reminded riders who violated policies such as eating on the bus.
- Provided directions and information regarding points of interest located along the route.
- Inspected tickets, passes before allowing entry into vehicle; refused entry if ticket, pass was invalid or expired per company policy.
- Collected fares using electronic fare collection systems or other methods as required.
- Ensured safety of passengers by adhering to all applicable rules and regulations, including proper use of seatbelts.
- Notified dispatcher of any delays caused by traffic congestion, inclement weather.
- Adhered strictly to time schedules while operating vehicles along designated routes.
- Helped ensure smooth operation of transit services by providing feedback on performance issues related to buses and drivers.
- Verified that no unauthorized persons were on board prior to departure from terminal area.
- Reported incidents involving passengers or accidents to management immediately upon occurrence.
- Assisted in loading and unloading wheelchairs, strollers, luggage, packages. onto the bus.
- Announced stops over intercom system and visually checked each stop for waiting passengers.
- Assisted disabled passengers in boarding the bus safely via lift or ramp when necessary.
- Checked exterior of vehicle for damage at end of shift; completed incident reports as needed.
- Maintained a clean and orderly interior of the bus by collecting trash or debris left behind by passengers.
- Provided courteous customer service at all times and answered questions from passengers regarding routes and schedules.
- Issued transfers upon request when appropriate according to transit policy.
- Responded appropriately to emergency situations such as medical emergencies or passenger disputes.
- Monitored traffic conditions along assigned route to adjust schedule as needed for timely arrival at stops.
- Studied and adhered to regulations, policies, and procedures for bus operation and passenger transportation.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Supported riders with disabilities by operating transportation assistance equipment.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Maintained safe driving habits to protect property and general public on roadways.
Support Manager
Walmart
Kirkwood , MO
06.2013 - 06.2019
- Monitored customer service performance metrics and identified areas for improvement.
- Handled escalated calls from customers requiring additional assistance or specialized knowledge.
- Evaluated employee performance against established objectives and standards.
- Managed multiple projects simultaneously while maintaining high standards of quality control.
- Ensured compliance with applicable laws and regulations regarding customer service practices.
- Assisted in the development of long-term strategies for improving customer service processes.
- Conducted regular meetings with staff members to discuss challenges faced by customers.
- Created reports detailing customer service trends and team performance data.
- Developed strategies for handling difficult situations encountered during interactions with customers.
- Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Ensured compliance with company policies, procedures, and industry regulations.
Education
High School Diploma -
East Saint Louis Senior High School
East Saint Louis, Illinois05-2010
Some College (No Degree) -
Southwestern Illinois College
Belleville, ILSkills
CDL Class B Driver with Passenger and Air brakes 5 years Experience
- Expense Tracking
- Event Planning
- Social Media Management
- Budgeting and finance
- DOT Regulations Compliance
- Safe Driving
- Route Management
- Trip planning
- Trained in [State] safety regulations
- DOT Compliance
- Customer-Oriented
- Inclement weather driving
- Vehicle inspections
- Efficient trip planner
Timeline
Party and Event Planner
BeeFour Events (self business)
12.2022 - Current
Postal Service Employee
USPS
10.2022 - 12.2022
Transit Bus Driver
Metro
06.2019 - 07.2022
Support Manager
Walmart
06.2013 - 06.2019
High School Diploma -
East Saint Louis Senior High School
Some College (No Degree) -
Southwestern Illinois College