Brenice Mina Mattes
Dickinson,US
Overview
7
7
years of professional experience
Work History
Concierge
Regal Estates of League City
03.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Host
Olive Garden Restaurant
07.2022 - 10.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sales Associate
Ross Dress for Less
02.2021 - 07.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Carhop Server
Sonic Drive-in
01.2019 - 12.2020
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Education
High School Diploma -
Dickinson High School
Dickinson, TX06.2022
No Degree -
College of The Mainland
Texas City, TXSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Polite telephone etiquette
- Cash handling
- Advanced time management
Timeline
Concierge
Regal Estates of League City
03.2024 - Current
Host
Olive Garden Restaurant
07.2022 - 10.2023
Sales Associate
Ross Dress for Less
02.2021 - 07.2022
Carhop Server
Sonic Drive-in
01.2019 - 12.2020
High School Diploma -
Dickinson High School
No Degree -
College of The Mainland
Similar Profiles
Jonathan BrownJonathan Brown
Accounts Payable Specialist at City Of Palos Verdes Estates City HallAccounts Payable Specialist at City Of Palos Verdes Estates City Hall
Luke McLendonLuke McLendon
Lifeguard at City of League CityLifeguard at City of League City
Jamie FordJamie Ford
Paramedic - Senior Team Lead at City of League City Fire DepartmentParamedic - Senior Team Lead at City of League City Fire Department
Jair OrtizJair Ortiz
Pipefitter at ICS General ContractorsPipefitter at ICS General Contractors
DAMIAN DOLLDAMIAN DOLL
Night Crew Stocker at CobornsNight Crew Stocker at Coborns