Brenice Mina Mattes
Dickinson,US
Overview
7
7
years of professional experience
Work History
Concierge
Regal Estates of League City
03.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Host
Olive Garden Restaurant
07.2022 - 10.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sales Associate
Ross Dress for Less
02.2021 - 07.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Carhop Server
Sonic Drive-in
01.2019 - 12.2020
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Education
High School Diploma -
Dickinson High School
Dickinson, TX06.2022
No Degree -
College of The Mainland
Texas City, TXSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Polite telephone etiquette
- Cash handling
- Advanced time management
Timeline
Concierge
Regal Estates of League City
03.2024 - Current
Host
Olive Garden Restaurant
07.2022 - 10.2023
Sales Associate
Ross Dress for Less
02.2021 - 07.2022
Carhop Server
Sonic Drive-in
01.2019 - 12.2020
High School Diploma -
Dickinson High School
No Degree -
College of The Mainland