Linda CHAVEZ
Dickinson,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
OneMain Financial Services
La Marque, TX
10.2021 - Current
- Managed daily operations to ensure compliance with company policies and enhance customer satisfaction.
- Trained and mentored new team members, enhancing operational efficiency and service delivery.
- Implemented inventory management strategies, reducing stock discrepancies and improving availability.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Branch Manager
LoanStar Title Loans
Texas City, TX
08.2002 - 10.2021
- Directed branch operations, ensuring compliance with industry regulations and company policies.
- Led and mentored team of loan officers, enhancing service delivery and customer satisfaction.
- Streamlined loan processing workflows, improving turnaround times for customer applications.
- Developed training programs for staff, fostering professional growth and technical proficiency.
- Analyzed financial reports to identify trends, informing strategic decision-making processes.
- Cultivated relationships with local businesses, increasing referral opportunities and community presence.
- Implemented marketing strategies that boosted brand awareness and drove new customer acquisition.
- Oversaw budgeting and forecasting activities, aligning branch performance with organizational goals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Education
High School Diploma -
South Houston
South HoustonSkills
- Auto Title Handling
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Time management
- Store opening and closing
- Team building and leadership
- Attention to detail
- Staff supervision
- Store operations
- Customer service management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Staff management
- Upselling and cross selling
- Mentoring and coaching
- Goals and performance
- Employee coaching
- Relationship building and management
- Sales growth
- Issue resolution
- Staff scheduling
- Transaction processing
- Order management
- Inventory counting
- Microsoft Office Suite
- Cost control
- Billing
- Vendor management
- Quickbooks
- New hire training
- Cash auditing
- Inventory management
- Budgeting and cost control
- Team leadership
- Teamwork and collaboration
- Decision-making
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Store Manager
OneMain Financial Services
10.2021 - Current
Branch Manager
LoanStar Title Loans
08.2002 - 10.2021
High School Diploma -
South Houston