Reba Lopez
Milwaukee
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Check N Go
Milwaukee
02.2026 - Current
- Supervised daily operations and maintained store standards for customer satisfaction.
- Trained and mentored staff on policies, procedures, and customer service techniques.
- Assisted in inventory management and ensured accurate stock levels were maintained.
- Evaluated loan applications for creditworthiness and compliance with regulations.
- Advised clients on loan options and financial products suitable for their needs.
- Processed loan documentation through automated systems for accuracy and efficiency.
- Collaborated with underwriting teams to assess risk and approve loans.
- Maintained client relationships through regular follow-ups and personalized service.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Recommended loan approvals and denials based on customer loan application reviews.
- Performed daily maintenance of loan applicant database.
- Provided customer service support throughout the entire process from application through closing.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Counseled clients on debt management and repayment plans.
- Prepared reports detailing loan portfolio performance metrics.
Supervisor of Operations
Economy airport parking and shuttle
Milwaukee
03.2019 - 01.2026
- Supervisor of operations. Includes everything with transportation. As well as customer service.
- I did scheduling and payroll. Everything that has to do with the company's operations. I was dealing with.
- Supervised daily operations of airport parking and shuttle services.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Trained new employees on safety protocols and operational procedures.
- Coordinated shuttle routes to optimize efficiency and service times.
- Oversaw customer service interactions to enhance passenger experience.
Assistant Manager
A.J. Wright
Jacksonville
11.1998 - 01.2009
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
- Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Coordinated special events or promotions within budget constraints while exceeding customer expectations
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Implemented customer loyalty programs resulting in a XX% increase in repeat business
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Education
High school diploma or GED -
Skills
- Store management
- Appointment scheduling
- Cash handling
- Communication skills
- POS systems
- Outdoor work
- Mail management
- Leadership
- Client communication
- Retail sales
- Record keeping
- Team development
- Assistant manager experience
- Pricing
- Calendar management
- Data entry
- Team leadership
- Sales management
- Management
- Invoice processing
- Team management
- Supervising experience
- Sales
- Driving
- Climbing
- Merchandising
- Phone answering
- Title information retrieval
- Customer service
- Mobile devices
- Report preparation
- Transit transportation systems
- Shift management
- Cash register
- Retail management
- Training & development
Certification
Driver's License, DOT approved
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Store Manager
Check N Go
02.2026 - Current
Supervisor of Operations
Economy airport parking and shuttle
03.2019 - 01.2026
Assistant Manager
A.J. Wright
11.1998 - 01.2009