Hussein Sow
Reston,VA
Summary
High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Giants
Oakton, Virginia
01.2025 - Current
Small Business Co-Owner
Boie Colombe
Paris, 75
02.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Maintained up-to-date administrative records to monitor operational conditions
- Frequently studied market to keep abreast of new industry trends
- Determined best courses of action for company based on regional market trends and demands
- Evaluated suppliers to maintain cost controls and improve operations
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities
- Outlined finances, goals and daily operations of company in detailed business plans
- Used business software packages to maintain files and administrative records
- Coached and mentored employees through effective recruitment, hiring and goal setting methods
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings
- Assisted in recruiting, hiring and training of team members
- Interacted well with customers to build connections and nurture relationships
- Managed purchasing, sales, marketing and customer account operations efficiently
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Trained new employees on proper protocols and customer service standards
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
- Supervised daily operations of multi-million dollar Type operation
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Raised property accuracy and accountability by creating new automated tracking method
- Drafted invoices for completed work
Acting Store Manager
Big Lots
Fredericksburg, VA
01.2022 - Current
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Approved regular payroll submissions for employees
- Supervised guests at front counter, answering questions regarding products
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Protected store from loss or theft by setting and enforcing clear security policies
- Rotated merchandise and displays to feature new products and promotions
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation
Assistant Merchandise Manager
Big Lots
Fredericksburg, VA
11.2021 - Current
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets
- Oversaw inventory counts each Timespan to maintain stock records and account for shrinkage
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations
- Inspected merchandise for quality and arranged proper display location on floor
- Answered customer questions regarding store merchandise, department information and pricing
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Verified products appeared at correct locations in proper quantities
- Planned and coordinated product availability for advertising and promotion purposes
- Established strong vendor relationships to maintain and support business
- Conferred with store managers to obtain information about customer needs and preferences
- Educated employees on new merchandise during seasonal workshops
- Assembled quarter and full-size point of purchase promotional displays
- Tracked and recapped key item performance
- Loaded, unloaded and moved material to and from storage and production areas
- Wrapped pallets in shrink wrap prior to loading
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Checked packages and merchandise for damage and notified vendors
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Performed general housekeeping and cleaning tasks
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations
- Recorded information, shortages and discrepancies to keep records current and accurate
Store Manager
Big Lots
Sterling, VA
06.2022 - 01.2025
- Conducted daily store operations, including opening and closing procedures and cash handling
- Monitored inventory levels and placed orders to restock shelves
- Developed strategies to maximize sales and profitability
- Established customer service standards and monitored staff compliance
- Organized promotional events to increase product awareness
- Resolved customer complaints in a timely manner
- Recruited, trained and supervised new employees
- Ensured compliance with safety regulations and company policies
- Implemented efficient systems for tracking stock movement
- Analyzed financial data to identify areas of improvement
- Maintained accurate records of employee performance reviews
- Created weekly work schedules for store personnel
- Performed regular price checks to ensure competitive pricing
- Assessed operational efficiency of the store's departments
- Managed daily banking activities such as deposits and withdrawals
- Identified opportunities for cost savings through waste reduction initiatives
- Prepared monthly reports on sales figures, expenses, profits
- Developed relationships with suppliers to negotiate better prices
- Updated POS system with new products and promotional offers
- Planned special promotions or discounts based on market trends
- Provided feedback on marketing campaigns to improve effectiveness
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored employee performance and identified performance gaps for corrective action
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Updated and maintained store signage and displays
- Strengthened work flow productivity by hiring, managing and developing top talent
- Established store tactics and strategies to achieve operational performance and sales goals
- Evaluated store performance and incorporated feedback to implement improvement plans
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
- Answered product questions with up-to-date knowledge of sales and promotions
- Preserved product quality by maintaining stockrooms and disposing of damaged items
- Reviewed customer feedback to make operational improvements and promote satisfaction
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities
Evening Manager
Food Lion
Sterling , VA
01.2024 - 12.2024
- Responsible for retail store operations during the evening hours making decisions impacting store associates, merchandise quality and presentation and the level of service offered to our customers
- Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels
- Assist the Store Manager with the day-to-day operations of the entire store
- Responsible for hiring, training, and developing associates
- Manage performance through performance management, coaching, appraisal and disciplinary efforts
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
- Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Guiding Principles, Core Values, Vision and Strategy
- Ensure proper control of all store funds and company assets
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards
- Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
- Support the achievement of store budgeted financial and operating results
- Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses
- Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures
- Ensure compliance with local, state and federal regulations
- Ensure that staffing schedules across departments meet the business needs
- Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Perform all other duties
Production Manager
Goodwill Greater Washington
South Dakota, DC
05.2014 - 11.2021
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Maximized performance by monitoring daily activities and mentoring team members
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Developed and maintained relationships with customers and suppliers through account development
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Established and updated work schedules to account for changing staff levels and expected workloads
- Applied customer feedback to develop process improvements and support long-term business needs
- Delivered feedback to decision-makers regarding employee performance and training needs
- Approved regular payroll submissions for employees
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Recorded inventory sales into organization's weekly income report
- Inspected worksites, practices and gear for compliance with established safety standards
- Responded to any emergencies as instructed and with utmost efficiency
- Inspected facilities for adherence to fire, hazard and safety guidelines
- Developed safety training procedures and authored manuals for distribution to staff members
- Recognized, documented and advised on removal of hazards
- Loaded, unloaded and moved material to and from storage and production areas
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Maintained customer satisfaction with quick and professional handling of product returns
Education
Associate Of Business Administration - Business Administration And Management
Nova Community College
Annandale, VA09.2013
Skills
- Training and Development
- Payroll Management
- Team Leadership
- Budget Administration
- Maximizing Profitability
- Supply Ordering
- Store Management
- Project Management
- Product and Service Sales
- Promotional Planning
- Goals and Performance
- Retail Inventory Management
- Order management
- Loss Prevention
- Team leadership and coaching
- Shift Scheduling
- Relationship building and management
- Revenue Generation
- Systems and software programs
- Team Development
- Strategic thinker
- Customer Service Management
- Bank deposit procedures
- Employee Training
- Training and mentoring
- Budget Development
- Accurate money handling
- Store Opening and Closing Procedures
- Customer Relations
- Employee Supervision and Motivation
- Personnel development
- Relationship Building and Management
- Operations
- Customer Service
- Database Management
- Performance Reviews
- Hourly shift management
- Outstanding Communication Skills
- Team Building
- Process Improvements
- Vendor management
- Friendly and Positive
- Sales expertise
- Pricing Strategies
- Customer Response
- Product Merchandising
- POS systems
- Inventory Management
- Mathematical aptitude
- Budgeting and Cost Control
- Store displays
- Problem-Solving
- Staff Management
- Order Management
- Opening and closing procedures
- Leadership Development
- Merchandising
- Report Generation
- Talent Recruitment
- Competitor Monitoring
Timeline
Assistant Store Manager
Giants
01.2025 - Current
Evening Manager
Food Lion
01.2024 - 12.2024
Store Manager
Big Lots
06.2022 - 01.2025
Small Business Co-Owner
Boie Colombe
02.2022 - Current
Acting Store Manager
Big Lots
01.2022 - Current
Assistant Merchandise Manager
Big Lots
11.2021 - Current
Production Manager
Goodwill Greater Washington
05.2014 - 11.2021
Associate Of Business Administration - Business Administration And Management
Nova Community College