Durango Richardson
Mesa,AZ
Summary
Dynamic Assistant Store Manager at Family Dollar with a proven track record in inventory management and team supervision. Enhanced operational efficiency and customer satisfaction through effective problem-solving and leadership. Skilled in cash reconciliation and employee coaching, driving sales and fostering a positive customer experience.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Mesa, AZ
06.2024 - Current
- Maintained accurate records of all transactions, stock levels, and employee performance metrics.
- Resolved customer complaints promptly and addressed issues during store hours.
- Identified operational inefficiencies and implemented solutions to enhance processes.
- Oversaw daily cash handling procedures, reconciling discrepancies as needed.
- Managed day-to-day operations, including shift scheduling and task assignments.
- Provided leadership support during peak hours by motivating staff to achieve targets.
- Trained new employees on company policies and procedures to ensure compliance.
- Supervised a team, delivering ongoing training to uphold high customer satisfaction standards.
Service Advisor
OfficeMax
Gilbert, Arizona
03.2022 - 11.2023
Education
High School Diploma -
Chandler High School
Chandler, AZ05-2023
Skills
- Inventory management
- Cash reconciliation
- Team supervision
- Customer relationship management
- Retail operations
- Sales strategy development
- Conflict resolution
- Effective communication
- Problem solving
- Leadership skills
- Training development
- Attention to detail
- Customer service and engagement
- Vendor management
- Employee coaching
- Customer experience
- Customer relations
- Customer service
Accomplishments
- Promoted from Cashier to ASM in 2 months of being with family dollar
- Was offered partial SM training by my SM at Family dollar
Timeline
Assistant Store Manager
Family Dollar
06.2024 - Current
Service Advisor
OfficeMax
03.2022 - 11.2023
High School Diploma -
Chandler High School
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