Brittany Hoffmann
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Carter's
Wilmington
12.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily store operations, ensuring compliance with company policies to enhance operational integrity.
- Oversaw daily cash handling procedures, ensuring accuracy and accountability in financial transactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Trained and mentored new staff on customer service standards and product knowledge.
- Delegated assignments based on team strengths, optimizing floor coverage and improving customer service levels.
- Collaborated with management on scheduling and staffing needs to optimize coverage.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assisted in developing promotional displays, enhancing visual merchandising to attract customers and drive sales.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Implemented strategic marketing initiatives that increased customer engagement and drove revenue growth across multiple channels.
Asst. Manager
Famous Footwear
Middletown
06.2019 - 12.2023
- Developed operational strategies to enhance efficiency and productivity.
- Guided junior staff on daily tasks and projects, improving overall team productivity.
- Monitored attendance, timekeeping, and payroll to ensure compliance and accuracy.
- Developed a system for tracking inventory and ordering supplies.
- Communicated with customers to understand needs and improve service offerings.
- Established processes to monitor customer satisfaction levels, ensuring alignment with customer needs.
Assistant Manager
Avenue Plus
Wilmington
12.2018 - 05.2019
- Coordinated staff scheduling and managed payroll to ensure smooth operations.
- Addressed escalated customer service issues to enhance customer satisfaction.
- Provided customer service support, ensuring positive customer experiences.
- Mediated conflicts between team members to promote a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained up-to-date knowledge of company products and services.
Camp Counselor
YMCA
Newark
06.2018 - 08.2018
- Provided guidance and care for children aged 5-7 to ensure safety.
- Supervised daily camp activities to ensure safety and engagement.
- Led recreational activities with enthusiasm to boost camper participation and engagement.
- Mediated disputes among campers using conflict resolution skills to maintain a positive camp environment.
- Developed and implemented individualized behavior management plans for campers with special needs to enhance their camp experience.
- Maintained camp equipment and facilities to ensure safety and readiness for activities.
- Updated parents on camper progress and concerns to strengthen collaboration and support.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Recorded daily attendance by checking off campers present at morning roll call.
Food Service Worker
Town Hero
Glen Cove
05.2016 - 01.2017
- Prepared and served food items according to safety and hygiene standards.
- Served meals to customers with a friendly demeanor, contributing to positive dining experiences.
- Addressed customer inquiries and provided menu information to improve dining experience.
- Maintained cleanliness of workstations and dining areas, ensuring safe and welcoming environment for customers.
- Collaborated with team members to streamline service during peak hours, enhancing customer satisfaction.
- Operated cash register, accurately processing transactions to facilitate smooth customer service.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Adhered to staff performance and service standards, ensuring consistent and positive customer experiences.
Assistant Teacher
Precious Spirits Child Care
New Hyde Park
01.2016 - 12.2016
- Supported lead teachers in classroom management and student activities.
- Facilitated communication between parents and staff to improve student progress awareness.
- Implemented child safety protocols during indoor and outdoor playtime.
- Assisted children at mealtime, fostering social skills, self-help abilities, and healthy eating habits.
- Arranged age-appropriate activities to help children develop interests and talents.
- Maintained accurate records of student attendance and grades.
- Supported and documented student growth, contributing to achievement of academic, social, and emotional goals.
Floater
Camp Sienna
Franklin Square
01.2012 - 12.2014
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Coordinated recreational games and educational sessions, fostering engagement among diverse age groups and enhancing overall camp experience.
- Identified interests of individuals and groups and developed tailored activities.
- Facilitated training for new counselors on camp policies and procedures, promoting consistency and understanding throughout the team.
- Communicated effectively with parents about camper progress and concerns.
- Collaborated with fellow counselors to plan and execute evening events, boosting camper participation and strengthening community bonds.
- Maintained attendance logs to monitor camper participation and engagement.
Education
High School Diploma -
Valley Stream North
Franklin Square, NY06-2014
Associate of Arts - Psychology
Nassau Community College
Garden City, NY01-2017
Some College (No Degree) - Human Development And Family Sciences
University of Delaware
Newark, DESkills
- Retail Management
- First aid
- Sales management
- Retail Sales
- Merchandising
- Pricing
- Inventory management
- Cash Handling
- Cash register
- Assistant management
- Store management
- Assistant Manager Experience
- Customer service
- Staff training
- Training development
- Expectation setting
- Time management
- Organizational skills
- Team collaboration
- Microsoft Excel
- MS Word
- Word
- Classroom management
- Computer proficiency
- Group teaching
- Classroom skills
- Communication skills
- Teamwork
- Collaborative learning
- Classroom management
- Child management
- Classroom expertise
- Babysitting
- Child Care
- Client relations
- Computer skills
- Sales expertise
- Retail Sales
- Staff development
- Task prioritization
- Scanning devices
Certification
- Driver's License
- CPR/First Aid, 06/01/18, 06/01/20
Additional Information
Authorized to work in the US for any employer, 2016
Timeline
Assistant Store Manager
Carter's
12.2023 - Current
Asst. Manager
Famous Footwear
06.2019 - 12.2023
Assistant Manager
Avenue Plus
12.2018 - 05.2019
Camp Counselor
YMCA
06.2018 - 08.2018
Food Service Worker
Town Hero
05.2016 - 01.2017
Assistant Teacher
Precious Spirits Child Care
01.2016 - 12.2016
Floater
Camp Sienna
01.2012 - 12.2014
High School Diploma -
Valley Stream North
Associate of Arts - Psychology
Nassau Community College
Some College (No Degree) - Human Development And Family Sciences
University of Delaware