Angela Burgess

Togo's Eatery Inc

Bakersfield

06.2000 - 12.2002

After beginning work I was promoted within three months to Assistant store manager
Store was a B rated store that I was responsible for excelling to A ratings
Handled customer service by dealing with complaints, organizing stock and answering customer questions
Processed payments for credit and debit cards and returned proper change for cash transactions
Maintained high levels of organization in store by directing customers and replenishing merchandise
Maintained exceptionally clean, customer-friendly and well-run in every department
Maintained positive customer relationships by responding quickly to customer service inquiries
Assisted in meeting standards for customer service and quality
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Assisted in meeting standards for customer service and quality
Advanced to key-holder and assistant manager-in-charge in manager's absence
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Responded to customer concerns, working with manager to raise customer satisfaction ratings
Maintained exceptionally clean, customer-friendly and well-run departments