JONATHAN MARTIN
Cibolo,TX
Summary
Cross-trained, multi-functioning professional with ten years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Selling Experience Leader (Assistant Store Manager)
Petco – Cibolo
Cibolo, TX
04.2023 - Current
- Implementing guest centric culture in store
- Lead store execution, training, communication, and maintenance of company initiatives
- Directly responsible for Guest Services and Dog Training roles in store
- Partner with General Manager to attract, hire, and retain top talent
- Implementing customer-centric programs such as seasonal promotions and sales to meet and exceed sales targets
- Responsible for coaching guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets
- Leads with an Omni Channel sales mindset to solve for the guest needs
- (Examples include, but are not limited to: Services, Vet Services, Loyalty Programs, BOPUS, Extended Aisle, and Repeat
- Delivery)
- Responsible as Leader on Duty for supporting Pet Care Center execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions
- Process register transactions in a way that creates a great experience for each guest
- Be a role model within a selling model and support guest interactions as needed
- Supports training, coaching, recognition, and development of all directly reporting partners required to run the Pet Care Center efficiently and to Petco standards
- Promote a positive leadership culture of teamwork, inclusion, and collaboration by supporting priorities and providing clear direction aligned across all departments that demonstrates an extreme passion for people and pets
- Supports the ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center
- Sales Solution Leaders are expected to display and champion the Petco Leadership Expectations.
Operations Manager
Farrwest Environmental Supply
Schertz, TX
01.2018 - 02.2023
- Responsibilities and Accomplishments:
- Reported to COO and CEO; responsible for overseeing completion of daily assignments from multiple departments
- Controlled annual budget of 1.3M for Operations Department
- Aligned leadership focus on achieving excellence in operations; oversaw quality of work and took action to address business and operational opportunities
- Established clear, concise, and accurate communication to ensure effective operations at the employee level
- Built capabilities within team to coach and develop performance
- Involved in an internal leadership group that made decisions on the state of the company
- Scheduled up to 7-10 traveling Service Technicians to complete Service Programs on a day basis
- Answered technical support issue that the Service Technicians were having in the field
- Handled over 100 Service Programs: Having conversations with Chiefs, BC’s, and Lieutenants updating and renewing the program with the municipality
- Discussing budgets and finding ways to get the most for what municipality needs or wants
- Knowledgeable of the newest technology so FarrWest could provide the best equipment to each department as needed
- Discussed in length the pros and cons of each piece of equipment to make sure it fit the “toolbox” for the department in question.
Service Department Lead Technician / Service Program Technician
Farrwest Environmental Supply
Schertz, TX
01.2014 - 01.2018
- Key Responsibilities and Accomplishments:
- Reported to Operations Manager; responsible for Service Department, totaling $35K revenue annually
- Established SOPs in the department for future growth
- Establish quotes for equipment repair and follow up execution
- Provided guidance on the appropriate level of services needed
- Traveled across the state of Texas to maintain the equipment that was on contract for each municipality
- Built a strong network of First Responders across the state and understood what each department was using
- Calibrated and maintained a wide array of equipment from the HazMat world, such as: pH paper, gas detectors, chemical detectors, and PPE (Level A, Level B, Level C HazMat suits).
Technical Support / Rental Department
Farrwest Environmental Supply
Schertz, TX
01.2012 - 01.2014
- Responsibilities and Accomplishments:
- Had conversations directly with Fire Fighters out in the field that were having issues with equipment
- Supported the end users for issues that they were having in the field with job specific instrumentation
- Prepare equipment for the environmental/first responder customers for them to complete jobs
- Decontaminated and prepared equipment for customers
- Shipped and received packages from carriers
- Built a strong working knowledge of the equipment that First Responders use on a daily basis.
Coach in Training / Manager
J. Alexander's Restaurant
San Antonio, TX
01.2010 - 01.2012
- Responsibilities and Accomplishments:
- Responsible for the overall operations of the restaurant while providing comprehensive training for all employees
- Meet the marketing goals set by the company, not to mention improving the daily sales and net profit of the restaurant
- Accountable for all the things that may happen during the shift or for every decision made regarding a particular issue
- Lead the direct sales marketing and boosting of company sales and profits while upholding the standards of the company
- Maximize the performance of the restaurant when it comes to the day-to-day operation and deliver the highest standards when executing marketing operations.
Host
J. Alexander's Restaurant
San Antonio, TX
01.2002 - 01.2010
- Forward-facing, customer-oriented position
- Maintained a clean and safe environment for customers
- Build a relationship with customers in a fast-paced environment and have them return because of the level of service.
Education
High School Diploma -
San Antonio College
San Antonio, TX 09.2008 - 09.2011
Skills
Executive leadership experience
Leadership experience
Managerial experience
Managerial skills
Accomplishments
- Participant in Vistage Leadership group 2021-2023
- Rae Systems Service Department Certified
- UPS Hazmat Shipping Certified
- Sensit Technologies Certified
Timeline
Selling Experience Leader (Assistant Store Manager)
Petco – Cibolo
04.2023 - Current
Operations Manager
Farrwest Environmental Supply
01.2018 - 02.2023
Service Department Lead Technician / Service Program Technician
Farrwest Environmental Supply
01.2014 - 01.2018
Technical Support / Rental Department
Farrwest Environmental Supply
01.2012 - 01.2014
Coach in Training / Manager
J. Alexander's Restaurant
01.2010 - 01.2012
High School Diploma -
San Antonio College
09.2008 - 09.2011
Host
J. Alexander's Restaurant
01.2002 - 01.2010