Richard Bell
Ramona,CA
Summary
Highly motivated and self initiated individual with great work ethics. Great with all types of people and learns fast, Wide range of experience on all levels from warehouse to front office. Excited to start new things, and works well in groups or alone.
Overview
22
22
years of professional experience
Work History
Selling Experience Leader
Petco
01.2016 - 04.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Coached and developed associates to improve soft skills and recovery techniques.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Shift Leader
Mom's Pies
01.2009 - 01.2016
- Provided training and support to new associates to help provide high-quality customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Enlisted
United States Air Force
03.2001 - 04.2005
Education
Associate of Arts - Economics
Palomar College
San Marcos, CASkills
- Leadership experience
- Team leadership skills
- Excellent customer service
- Strong organizational skills
- Inventory Control expert
Timeline
Selling Experience Leader
Petco
01.2016 - 04.2023
Shift Leader
Mom's Pies
01.2009 - 01.2016
Enlisted
United States Air Force
03.2001 - 04.2005
Associate of Arts - Economics
Palomar College