Thomas Dominguez
Oakland Gardens
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Selling Experience Leader
Petco Animal Supplies Stores Inc.
08.2017 - Current
- Promoted teamwork and quality service through daily communication and coordination with other departments.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Improved guest service by providing staff guidance, feedback and individual coaching.
- Developed specific goals and plans to prioritize, organize and accomplish work.
- Followed financial control procedures, enforcing proper management of cash, inventories and receivables.
- Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
General Manager
Petland Discounts
02.2011 - 07.2017
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
Infantryman (11B)
US Army National Guard
01.2009 - 01.2012
- Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Operated and mounted night vision devices to zero in and engage targets.
- Inspected and repaired systems to maximize performance.
- Developed improvement plans to strengthen force collaboration and performance.
- Patrolled restricted areas and authorized access for permitted personnel.
- Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
- Oversaw realistic training and military education planning and administration.
Education
GED -
US Army
Little Rock, AR01.2009
Skills
- Sales Team Development
- Supervision and Training
- Performance Improvements
- Employee Motivation
- Goal Setting
- Recruitment and Hiring
- Performance Evaluation and Monitoring
- Sales Tracking
- Hiring and Onboarding
Languages
English
Full Professional
Spanish
Professional
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Promoted from Key holder to General Manager, in less than 12-months.
- Army Achievement Award
Education and Training
other
Certification
New York Animal care and Handling
Timeline
Selling Experience Leader
Petco Animal Supplies Stores Inc.
08.2017 - Current
General Manager
Petland Discounts
02.2011 - 07.2017
Infantryman (11B)
US Army National Guard
01.2009 - 01.2012
GED -
US Army
New York Animal care and Handling
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