Isabella Correa
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dog Groomer
Petco Animal Supplies Stores Inc.
Roselle, NJ
11.2022 - Current
- Handled cash transactions accurately when accepting payment from customers.
- Kept detailed records of services performed for each animal client.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Scheduled appointments for clients using online software programs.
- Ensured safety of animals at all times by following established safety protocols.
- Supervised apprentice groomers during daily operations.
- Delivered excellent service to pet owners to drive repeat business.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Cared for pets during owners' absences.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Host
Fig & Olive
New York, NY
05.2022 - 09.2022
- Provided customers with accurate wait times and monitored waiting list.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Contributed to team efforts by accomplishing related tasks as needed.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Provided excellent customer service by anticipating customer needs.
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Notified server after seating parties in section to facilitate prompt service.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Crew Member
McDonald's
Roselle Park, NJ
03.2021 - 06.2022
- Maintained an organized work area to ensure efficient operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Informed customers about daily specials in an engaging manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Upheld high standards of productivity and quality in operations.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packed fast food products in approved containers, cups, and bags.
- Interacted pleasantly with guests to deliver quality customer service.
- Drove team success by quickly completing assigned tasks.
- Organized and restocked supplies to support operations and team productivity.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Abraham Clark High School
Roselle, NJ06-2023
Skills
- Dog grooming
- Animal care
- Customer service
- Safety protocols
- Appointment scheduling
- Cleaning and sanitizing
- Effective communication
- Time management
- Cash handling
- Problem solving
Certification
- Certified by Petco's grooming academy
Languages
Spanish
Native/ Bilingual
Timeline
Dog Groomer
Petco Animal Supplies Stores Inc.
11.2022 - Current
Host
Fig & Olive
05.2022 - 09.2022
Crew Member
McDonald's
03.2021 - 06.2022
High School Diploma -
Abraham Clark High School
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