Antonio DeArmond
Canton,MI
Summary
Motivated manager with a talent for fostering teamwork and motivating others. Skilled in building strong customer relationships and adept at problem-solving. Utilizes independent decision-making skills and sound judgment to drive positive outcomes for the company. Committed to applying training, monitoring, and morale-building activities to increase employee engagement and elevate performance levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Speedway
Wyoming, Michigan
01.2024 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement..
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Service Representative II
Horace Mann Insurance Company
Remote, Michigan
10.2023 - 01.2024
- Generated sales leads for agents and the sales department
- Acted as a first line underwriter for the company
- Equalized company priorities and the needs of clients
- Explained the complexities of insurance to clients
- Collaborated with management to help in streamlining processes.
Service Advocate II (Specialty)
Farmers Insurance Company
Remote, Michigan
01.2023 - 08.2023
- Commanded specialty insurance knowledge to assist customers and agents
- Provided excellent customer service for every interaction
- Researched insurance policy provisions to explain to insureds
- Collaborated with leadership teams to streamline processes
- Balanced advocating for customer interests while aiming to reach company goals.
Student Counselor (Financial Aid & Admissions)
Western Michigan University Cooley Law School
Lansing, Michigan
09.2022 - 01.2023
- Assisted current and prospective students through the application process
- Provided administrative support to directors of Admissions and Financial Aid
- Cross-collaborated with other departments (Registrar, Business Office, Academic Resource Center)
- Researched law school’s attributes and policies and provided feedback to internal and external clients
- Performed clerical duties and special projects as assigned.
Shift Manager Rx
CVS Health
Wyoming, Michigan
02.2018 - 01.2022
- Administered vaccinations to patients under watch of a pharmacist.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Curative Representative
First American Mortgage Solutions
Grand Rapids, Michigan
08.2016 - 02.2018
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
Education
Bachelor of Science in Political Science -
Central Michigan University
Mount Pleasant, Michigan12.2020
Skills
Customer Service and Engagement
Legal Document Analysis
Land Records Interpretation
Time Management
Team Building and Leadership
Title Commitment Review
Employee Scheduling
Hiring and Training
Title Clearance Resolution
Title Report Analysis
Problem-Solving
Critical thinking abilities
Community Service
Safe & Just Michigan – Clean Slate, Various Cities, Michigan, Volunteer, 03/2022, Present, Communicated with community members about past criminal history., Assessed whether community members were eligible for expungement.
Certification
- Property and Casualty License - Michigan Department of Insurance.
Timeline
Assistant Store Manager
Speedway
01.2024 - Current
Service Representative II
Horace Mann Insurance Company
10.2023 - 01.2024
Service Advocate II (Specialty)
Farmers Insurance Company
01.2023 - 08.2023
Student Counselor (Financial Aid & Admissions)
Western Michigan University Cooley Law School
09.2022 - 01.2023
Shift Manager Rx
CVS Health
02.2018 - 01.2022
Curative Representative
First American Mortgage Solutions
08.2016 - 02.2018
Bachelor of Science in Political Science -
Central Michigan University