Brenlee Helgeson
Bejou,MN
Summary
Detail-oriented professional with strong communication skills and a proven ability to resolve customer issues efficiently. Experienced in improving operational workflows and enhancing team performance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Repair Shop Office Assistant
Larsons Parts & Repair
Bejou, MN
2023.03 - Current
- Developed training materials and SOPs
- Maintained and improved documentation processes and reports for ongoing projects and operations.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Provided administrative support to department head, such as scheduling meetings and preparing reports.
- Organized and directed daily operations of the department, including supervision of staff members.
- Performed general clerical duties such as photocopying, scheduling, faxing, mailing, scanning documents.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Created customized employee performance evaluation forms and customer contracts.
Seller Support Associate Supervisor
Amazon
Grand Forks, North Dakota
2019.03 - 2021.02
- Analyzed solutions through logical reasoning and data interpretation to recommend strategic improvements to overall customer experience.
- Collected data and maintained communication in implementing process improvements for operational efficiency. Tracked progress on projects and provided timely feedback to staff members. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows. Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Continuously updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Collaborated with cross-functional teams including marketing, finance, legal, and operations, as needed.
- Achieved and maintained predefined performance metrics goals
- Provided guidance and direction to 10+ employees regarding job duties and responsibilities through mentoring, coaching, and evaluations
- Conducted weekly individual and team meetings to discuss upcoming tasks, performance goals and address concerns along with project deadlines.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Seller Support Associate
Amazon
Grand Forks, North Dakota
2017.04 - 2019.03
- Resolved customer concerns through effective communication and problem-solving skills.
- Recognized system, quality and process concerns contributing to poor seller or buyer experiences. Documented these issues and informed the correct channels of possible process improvements and solutions.
- Engaged in continuous learning of Amazon policies and platform to maintain up-to-date knowledge enable to deliver accurate support information.
- Assisted sellers with product listings, order processing, payments, returns, refunds, and other account related issues.
- Maintained positive, professional demeanor by portraying company in positive light.
Education
High School Diploma -
Eveleth Gilbert Senior High
Eveleth, MN2013-05
Some College (No Degree) - Business Administration
Bemidji State University
Bemidji, MNSkills
- Inventory Management
- Team Supervision
- Team and Individual Conflict Resolution
- Customer Relationship Management
- Team Management Experience of 10 Employees
- Performance Management through Individual Evaluations using Performance Metric Data
- Process Monitoring and Improvement through Data Analysis
- Professional Verbal and Written Communication
- Proficient in Microsoft Office Tools
Timeline
Repair Shop Office Assistant
Larsons Parts & Repair
2023.03 - Current
Seller Support Associate Supervisor
Amazon
2019.03 - 2021.02
Seller Support Associate
Amazon
2017.04 - 2019.03
High School Diploma -
Eveleth Gilbert Senior High
Some College (No Degree) - Business Administration
Bemidji State University