Nicole Peterson
Summary
Seasoned leader from Holland Hospital, adept in business management and customer service, excels in optimizing operations and enhancing customer satisfaction. Proven track record in problem-solving and multitasking, achieving significant improvements in efficiency and productivity. Demonstrates exceptional organizational skills and professionalism, committed to excellence and continuous learning.
Overview
14
14
years of professional experience
Work History
Auto Repair Shop Owner
Smart Auto Repair LLC
02.2023 - Current
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Developed proficiency in industry-specific software programs such as QuickBooks, Excel, All Data and other accounting applications.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Developed efficient processes for tracking orders, returns and refunds.
- Maintained accurate records of all repairs and services.
- Explained complex repair procedures in simplified terms to support informed decision-making and customer satisfaction.
Practice Manager
Holland Hospital
01.2020 - 02.2022
- Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Organized workflow systems to maximize efficiency and productivity in the office environment.
- Assisted in developing marketing strategies aimed at increasing patient volume.
- Evaluated staff performance, providing feedback and taking corrective action when necessary.
- Coordinated with physicians, nurses, and other staff to ensure optimal care for patients.
- Conducted hiring and training of personnel.
- Established work schedules and assignments for staff.
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations.
- Ordered all office supplies and kept check on inventory levels.
- Assessed Processes and procedures, complying with OSHA and HIPAA regulations.
- Consulted with physicians on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 14 office personnel and 8 physicians.
- Used Epic and Ecw to schedule, produce reports, and build physicians templates.
Business Operations Coordinator
Holland Hospital
04.2015 - 01.2020
- Reviewed the company's strategic plans and developed goals and standards to support the vision
- Coached staff on daily performance, and conducted evaluations to constructively address concerns
- Oversaw day-to-day business operations
- Promoted an energetic atmosphere with the purpose of driving improvements in customer care and experiences
- Implemented escalation procedures to effectively handle time-sensitive issues
- Developed policies and procedures for maintaining accurate records of all business activities
- Organized workflow schedules to maximize productivity and minimize delays in operations
- Managed customer inquiries related to the organization's operations functions via phone, email or other communication channels
Audiology Assistant
Holland Hospital
11.2014 - 04.2015
- Ensured compliance with all state regulations regarding safety protocols in healthcare setting.
- Successfully calibrated and adjusted hearing devices according to manufacturer specifications.
- Managed inventory of parts, supplies and equipment.
- Demonstrated expertise in conducting fitting and programming of hearing aids, and providing patient counseling.
- Exhibited strong customer service skills.
- Compiled detailed reports from patient evaluations for review by the lead audiologist.
- Referred patients to additional medical and educational services, if needed.
- Fitted, dispensed, and repaired assistive devices, such as hearing aids.
- Participated in conferences and trainings.
Clerical Assistant
Holland Hospital
12.2013 - 11.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies.
- Received and sorted incoming mail and packages.
- Answered and managed incoming and outgoing calls.
- Kept office supplies well organized and sufficiently stocked.
- Scheduled new patient and follow up appointments.
- Worked with insurance companies on getting referrals and authorizations.
Waitress/Bartender
Turks Inn
12.2010 - 08.2013
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Managed multiple tasks simultaneously.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Served food and drinks, removed dirty dishes, and refilled beverages.
- Processed accurate cash and credit card transactions.
- Processed payments accurately using POS systems.
- Managed closing duties such as counting money and cleaning.
- Obtained food and drink orders using standard order pad or memorization.
Education
Hearing Aid Repair And Amplification - Audiology Assistant in Amplification
Nova Southeastern University
Davie, FL03-2014
High School Diploma -
Sutton's Bay High School
Suttons Bay, MI06-2008
Skills
- Business management
- Customer service
- Multitasking
- Problem-solving
- Time management
- Organizational skills
- Inventory management
- OSHA compliance
- Professionalism
- Safety awareness
- Reliability
- Team player
- Willing to learn
Timeline
Auto Repair Shop Owner
Smart Auto Repair LLC
02.2023 - Current
Practice Manager
Holland Hospital
01.2020 - 02.2022
Business Operations Coordinator
Holland Hospital
04.2015 - 01.2020
Audiology Assistant
Holland Hospital
11.2014 - 04.2015
Clerical Assistant
Holland Hospital
12.2013 - 11.2014
Waitress/Bartender
Turks Inn
12.2010 - 08.2013
Hearing Aid Repair And Amplification - Audiology Assistant in Amplification
Nova Southeastern University
High School Diploma -
Sutton's Bay High School
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