Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
SalesManager

BRENNA BELL

Birmingham,AL

Summary

Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Manager

Liberty National Life Insurance Company
06.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

CENTER MANAGER

European Wax Center
06.2022 - 06.2024
  • Conducted regular performance reviews to identify areas of improvement for individual employees
  • Provided continuous training and developmental opportunities to help employees achieve company and personal goals
  • Coordinated daily operations, ensuring compliance with safety regulations and customer service standards
  • Monitored employee attendance records and addressed any issues accordingly
  • Analyzed data to monitor progress towards established goals and objectives
  • Used customer, product and procedural knowledge to handle complex client transactions
  • Ensured that all necessary documentation was completed accurately according to applicable laws
  • Managed inventory levels by ordering supplies as needed while keeping track of spending trends
  • Attracted and retained talent through interviewing and hiring center employees
  • Created training programs to educate staff on new processes and procedures
  • Led sales of products and services to build usage, cement relationships and migrate customers to more appropriate channels
  • Conducted frequent sales meetings and coached staff activities to achieve assigned goals
  • Implemented innovative marketing initiatives to increase sales and customer loyalty
  • Established and monitored KPIs to optimize company performance.

ASSISTANT MANAGER

Palm Beach Tan
01.2021 - 06.2022
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Resolved customer complaints and handled refunds and returns to promote satisfaction
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Tracked store inventories and replenished products according to demand
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
  • Oversaw daily financial transactions and managed cash flow to support profitability
  • Provided guidance and support to junior staff members during challenging situations
  • Interviewed potential job candidates and made hiring recommendations to general manager
  • Planned special events such as holiday promotions or seasonal discounts in order to attract more customers
  • Remained top 10 in sales with the company.

Assistant Manager

CosmoProf
04.2020 - 01.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Generated repeat business through exceptional customer service.

Education

ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION -

Calhoun Community College
Huntsville, AL
05.2022

CERTIFICATION IN NURSING -

Athens Technical College
Athens, AL
05.2018

HIGH SCHOOL DIPLOMA -

Ardmore High School
Ardmore, AL
05.2018

Skills

  • Staff Leadership
  • Data Analysis
  • Operations Management
  • Training Coordination
  • Staff Development
  • Conflict Resolution
  • Event Planning
  • Marketing Strategy
  • Sales Management
  • KPI Tracking
  • Employee Scheduling
  • Payroll Administration and Timekeeping
  • Hiring and Onboarding
  • Inventory Tracking and Management
  • Performance Evaluations
  • Territory sales management
  • Sales Tracking

Certification

  • Nursing Assistant Certification
  • CPR Certified

References

References available upon request

Timeline

Sales Manager

Liberty National Life Insurance Company
06.2024 - Current

CENTER MANAGER

European Wax Center
06.2022 - 06.2024

ASSISTANT MANAGER

Palm Beach Tan
01.2021 - 06.2022

Assistant Manager

CosmoProf
04.2020 - 01.2021

ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION -

Calhoun Community College

CERTIFICATION IN NURSING -

Athens Technical College

HIGH SCHOOL DIPLOMA -

Ardmore High School
  • Nursing Assistant Certification
  • CPR Certified
BRENNA BELL