Brenna Boss
Elk Grove Village,IL
Summary
Experienced Customer Support Engineer with 10 years in analytical laboratory instrumentation and field service. Skilled in installation, troubleshooting, and repair of automated liquid handling systems, LC-MS platforms, and DNA/RNA purification instruments. Strong foundation in ISO 17025 quality systems and laboratory management enhances equipment reliability and performance. Proven problem-solving and communication abilities foster lasting customer relationships.
Overview
10
10
years of professional experience
Work History
Customer Support Engineer
Revvity
Chicago, IL
12.2020 - Current
- Install, validate, maintain, and repair automated liquid handling systems, LC-MS instrumentation, and automated DNA/RNA purification platforms at customer sites.
- Diagnose complex hardware and software issues, minimizing instrument downtime and restoring laboratory productivity.
- Perform preventive maintenance, emergency service, and instrument qualifications to ensure optimal system performance.
- Trained laboratory personnel on instrument operation, maintenance, and best practices, enhancing customer confidence and maximizing system utilization.
- Partnered with sales teams to identify and secure service agreement renewals, upgrades, and instrument add-ons through established customer relationships.
- Managed multi-site service territory while consistently meeting customer response and scheduling commitments.
Laboratory Manager/Quality Director
Goodcat Analytical
Naples, FL
02.2020 - 12.2020
- Managed daily operations of analytical laboratory, supervising technical staff to maintain efficient workflow and high-quality results.
- Led implementation of a Laboratory Information Management System (LIMS) and electronic quality documentation system, improving laboratory organization and document control.
- Maintained ISO 17025 quality system compliance through SOP development, method validation, audits, and employee training.
- Mentored and trained laboratory personnel on analytical methods and quality procedures, enhancing team expertise and operational consistency.
- Oversaw maintenance and troubleshooting of GC-MS, GC-FID, LC-MS, ICP-OES, Karl Fischer titration, and Direct Mercury Analyzer instrumentation, ensuring optimal performance and reliability.
Senior Chemist
Goodcat Analytical
Naples, FL
09.2019 - 02.2020
- Developed and optimized analytical methods, established standard operating procedures (SOPs), and performed routine instrument maintenance to ensure reliable performance and data quality.
- Operated, maintained, and troubleshot a wide range of analytical instrumentation, including GC-MS, GC-FID, LC-MS, LC-UV/Vis, ICP-OES, Karl Fischer titration, and Direct Mercury Analyzer systems.
- Led daily laboratory operations by coordinating analytical workflows and providing technical support to laboratory staff.
- Maintained laboratory quality management system through document review, employee training, and method validation activities to uphold compliance and data integrity.
- Collaborated with laboratory leadership to enhance operational efficiency and ensure adherence to quality standards and established procedures.
- Provided technical resource for instrument troubleshooting and analytical problem-solving, minimizing downtime and supporting continuous productivity.
Analytical Chemist
Waypont Analytical LLC
Memphis, TN
06.2016 - 09.2019
- Developed analytical methods and established standard operating procedures (SOPs) while performing preventive and corrective instrument maintenance, enhancing laboratory efficiency and data quality.
- Operated, maintained, and troubleshot analytical instrumentation including GC-MS, GC-FID, LC-MS, LC-UV/Vis, ICP-OES, and Seal Discrete Analyzer systems.
- Became a primary resource for LC-MS troubleshooting, maintenance, and repair, improving instrument reliability and minimizing downtime.
- Prepared analytical samples using QuEChERS, SPE, EPA Method 8315 formaldehyde extractions, Headspace 8015, and EPA Methods 8270 and 625 to ensure accurate analysis of semi-volatile organic compounds.
- Prepared calibration standards, quality control samples, and analytical reagents to ensure accurate and reliable test results.
- Managed sample tracking, documentation, and analytical data utilizing Laboratory Information Management Systems (LIMS) to improve workflow and data accessibility.
Education
Bachelor of Science - Environmental Science And Policy
University of South Florida
Tampa, FL05-2015
Skills
- LIMS
- ISO 17025
- Method validation
- Instrument qualification
- Troubleshooting
- Preventive maintenance
- Automated liquid handlers
- Purification systems
- LC-MS/MS
- GC-MS
- GC-FID
- ICP-OES
- ICP-MS
Timeline
Customer Support Engineer
Revvity
12.2020 - Current
Laboratory Manager/Quality Director
Goodcat Analytical
02.2020 - 12.2020
Senior Chemist
Goodcat Analytical
09.2019 - 02.2020
Analytical Chemist
Waypont Analytical LLC
06.2016 - 09.2019
Bachelor of Science - Environmental Science And Policy
University of South Florida