Brenna Bowman
Irrigon
Summary
Experienced Senior Administrator known for attention to detail and effective problem-solving. Successfully coordinated office operations, ensuring optimal service delivery and compliance with regulatory standards while enhancing resident experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Administrator
Ashley Manor Senior Living
Hermiston, OR
02.2024 - 09.2025
- Coordinated daily operations to enhance resident satisfaction and streamline administrative processes.
- Managed scheduling and staffing to ensure optimal coverage and efficient service delivery.
- Developed and maintained accurate resident records using electronic health record systems.
- Implemented safety protocols, ensuring compliance with regulatory standards and enhancing community safety.
- Trained new staff on administrative procedures, promoting consistency and adherence to best practices.
- Facilitated communication between departments to improve workflow and address resident needs effectively.
- Assisted in budget management by tracking expenses and identifying cost-saving opportunities.
- Organized community events, fostering engagement among residents and families to enhance overall experience.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications.
- Managed inventory and procurement processes, ensuring that necessary supplies were always available while minimizing costs.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts to secure cost-effective services for the company.
- Responded to, researched and resolved issues from internal staff, external departments and families.
- Maintained up-to-date records of all personnel files, ensuring compliance with legal requirements and easy access to information when needed.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Conducted regular performance evaluations for staff members, providing constructive feedback and setting clear expectations for future development.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Business Office Manager/ Memory Care Administrator
Guardian Angel Homes
Hermiston, OR
12.2020 - 02.2024
- Oversaw daily operations to enhance efficiency and service quality.
- Managed staff scheduling to optimize resource allocation and coverage.
- Developed and implemented training programs for new administrative processes.
- Coordinated communication between departments to streamline workflow and ensure consistency.
- Analyzed office procedures, identifying areas for improvement and recommending solutions.
- Supervised financial reporting processes, ensuring accuracy and compliance with regulations.
- Established policies for record-keeping, enhancing data accessibility and security.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Standardized document handling procedures to enhance accessibility and retrieval times for critical information.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Completed semi-monthly payroll for 75 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed and maintained filing systems to streamline document retrieval and compliance.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Education
High School Diploma -
Irrigon JR SR High School
Irrigon, ORSkills
- Office management
- Process improvements
- Recordkeeping requirements
- Systems management
- Recordkeeping expertise
- Meeting facilitation
- Office leadership
- Systems oversight
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Recordkeeping and file management
- Team collaboration
- Verbal and written communication
- Decision-making
- Office administration
- Client communication
- Team building and leadership
- Flexible schedule
- Employee supervision
- Data entry
- Work Planning and Prioritization
- Personable and approachable
- Conflict resolution
- Operations management
- Goal setting
- Staff management
- Task delegation
- Scheduling
- Documentation and reporting
- Strategic planning
- MS office
- Inventory control
- Administrative support
- Project management
- Document management
- Mail handling
- Performance monitoring
- Data analysis
- New hire onboarding
- Events coordination
- Filing system organization
- Data confidentiality
- Financial reporting
- Policy implementation
- Operations oversight
- Performance improvement
- Orientation and training
- Payroll administration
- Bookkeeping
- Calendar management
- Deadline adherence
- Budget management
- Timesheet processing
- Vendor management
- Contract processing
- Expense reporting
- Expense monitoring
Accomplishments
- Supervised team of 35 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved cohesive management by introducing LiveWell for everyday tasks for better time management and communication between managers and floor staff.
Certification
- Licensed Long Term Care Administrator- 2023-Current
Languages
English
Timeline
Senior Administrator
Ashley Manor Senior Living
02.2024 - 09.2025
Business Office Manager/ Memory Care Administrator
Guardian Angel Homes
12.2020 - 02.2024
High School Diploma -
Irrigon JR SR High School