Being in the customer service industry for 8 years I have gathered many useful skills for a variety of careers paths. Working and volunteering my way through high school and college, I have development time management and communication skills that allow me to multi-task in different environments. After receiving my bachelors degree and entering the working world, I understood the importance of patience, strategy, and interpersonal skills to really succeed as an employee and thrive within my position. I am confident that I can bring those skills with me and thrive at this organization.
Hi, I’m
Brenna Bullard
Bothell,WA
Summary
Overview
4
Years in the customer service industry
4
Years in the hospitality industry
3
Years in the wine and beer industry
Work History
Latta Wines
Tasting Room Associate
10.2023 - Current
Job overview
- Participated in staff meetings to discuss strategies for improving sales performance and enhancing overall guest satisfaction.
- Collaborated with team members to ensure seamless guest service and efficient operations during busy hours.
- Developed strong product knowledge to provide accurate information about the winery's offerings to customers and co-workers.
DTG Recycle
Customer Service Representative/ Sales Admin
06.2022 - 06.2023
Job overview
- Pioneered a Diversity, Equity, and Inclusion program across corporate and all other 6 facilities.
- Collaborate across departments to ensure our clients get the best service possible.
- Logged customer data into the company CRM system to foster strong account management and rapport.
- Managed on average 30-40 calls and emails per day with existing and new clients
DeLille Cellars
Tasting Room Associate/ Front Desk Support
01.2020 - 01.2022
Job overview
- Stayed up to date on new wine releases while coordinating with winemakers on processes and upcoming projects to share with our members and guests
- Educated members and guests on wine and wine history.
- Able to provide both tasting room knowledge and front desk support with about 50-300 customers and members coming in each day.
Hotel Indigo EverettEverett, WA
Front Desk Agent
09.2019 - 03.2020
Job overview
Education
University of Washington BothellBothell, WA
Bachelor of Arts from Law, Economics, Public Policy
08.2021
University Overview
Skills
Analytical Thinking
Relationship Building
Strong Communication and Interpersonal Skills
Time Management
Professionalism
Organizational Skills
Timeline
Tasting Room Associate
Latta Wines
10.2023 - Current
Customer Service Representative/ Sales Admin
DTG Recycle
06.2022 - 06.2023
Tasting Room Associate/ Front Desk Support
DeLille Cellars
01.2020 - 01.2022
Front Desk Agent
Hotel Indigo Everett
09.2019 - 03.2020
University of Washington Bothell
Bachelor of Arts from Law, Economics, Public Policy
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