Brenna Burton
Somerset,KY
Summary
Dynamic Case Manager experienced in improving client outcomes through strong communication, active listening, and collaborative problem-solving. Skilled in conflict resolution and committed to building supportive relationships while ensuring accountability in service delivery.
Overview
4
4
years of professional experience
Work History
Case Manager
Reach For The Stars Case Management
06.2024 - Current
- Assisted clients in navigating healthcare and social service resources.
- Coordinated communication between clients and service providers.
- Developed case notes to document client interactions and progress.
- Researched community programs to support client needs effectively.
- Supported intake processes for new clients to ensure accurate data collection.
- Collaborated with multidisciplinary teams to enhance service delivery outcomes.
Sales Associate
Bath and Body Works, Limited Brands
01.2024 - 04.2025
- Delivered personalized customer service through active listening and empathy.
- Assisted diverse customers with product selection, building trust and rapport.
- Met sales goals through effective communication and teamwork.
- Handled customer concerns calmly and efficiently in high-pressure situations.
Key Holder
Bath and Body Works, Limited Brands
05.2021 - 01.2023
- Oversaw daily store operations and staff, building leadership and time management skills.
- Provided personalized customer service using active listening and empathy.
- Resolved conflicts professionally, demonstrating problem-solving under pressure.
- Collaborated with team members to meet goals and support a positive environment.
- Trained and supported new employees, promoting a culture of learning.
Education
Bachelor - Social Work
Campbellsville University
Campbellsville, KY05.2024
Skills
- Active Listening
- Empathy
- Conflict Resolution
- Time Management
- Multitasking
- Team Collaboration
- Problem Solving
- Communication
- Relationship Building
- Professionalism
- Decision Making
- Accountability
- Cultural Competence
Timeline
Case Manager
Reach For The Stars Case Management
06.2024 - Current
Sales Associate
Bath and Body Works, Limited Brands
01.2024 - 04.2025
Key Holder
Bath and Body Works, Limited Brands
05.2021 - 01.2023
Bachelor - Social Work
Campbellsville University
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