I’m a hardworking and reliable professional with experience in security, dispatching, and customer service. I work well under pressure, stay calm in stressful situations, and enjoy helping others. I have strong communication skills, pay close attention to detail, and take pride in keeping people safe while handling challenges in a professional manner
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Operations Center
Inspira Health
Mullica Hill, NJ
03.2025 - Current
Monitored surveillance cameras, alarms, and access control systems.
Dispatched security officers to emergency and non-emergency incidents.
Coordinated with hospital staff, law enforcement, and emergency responders.
Documented incidents and maintained accurate reports and records.
Utilized CAD, radio communications, and security software to support daily operations.
Dispatched security, medical, and support personnel to code events and emergencies.
Announced emergency codes and overhead pages throughout the hospital.
Coordinated with nursing staff, funeral homes, medical examiners, and law enforcement when required with deceased patients.
Lead Security Officer
Inspira Health
Mullica Hill, NJ
02.2024 - 03.2025
Monitored premises to ensure safety and security of staff, patients, and visitors.
Responded swiftly to emergency situations, implementing safety protocols effectively.
Conducted regular patrols to deter unauthorized access and detect potential hazards.
Collaborated with healthcare teams to address security concerns and enhance patient care environment.
Trained new security personnel on procedures, enhancing team performance and operational efficiency.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Completed full building and grounds patrols to spot and investigate concerns.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Assisted with the secure transport and release of deceased patients in accordance with hospital policies and procedures.
Public Safety Telecommunicator
Cumberland County Sheriff's Department
Bridgeton, NJ
06.2023 - 08.2023
Operated multi-channel communication systems to dispatch emergency services efficiently.
Monitored radio transmissions and provided critical information to first responders in real-time.
Assessed incoming calls for urgency and prioritized responses based on established protocols.
Maintained accurate logs of all communications and incidents for record-keeping and analysis.
Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
Improved communication between first responders and the public by providing accurate information during emergencies.
Diesel Mechanic
Sheppard Bus Service
Millville, NJ
01.2023 - 05.2023
Diagnosed and repaired mechanical issues on diesel engines to ensure optimal performance.
Conducted routine maintenance checks on buses, enhancing reliability and safety standards.
Collaborated with team members to troubleshoot complex engine problems, improving repair turnaround times.
Utilized diagnostic tools and software for effective fleet management and maintenance scheduling.
Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
Documented findings and actions taken.
Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
Office/Yard Assistant
Sheppard Bus Service
Millville, NJ
09.2019 - 12.2022
Managed office operations, filing, inventory, and shipping/receiving tasks
Assisted customers and clients through phone, email, and in-person communication
Maintained records, completed administrative duties, and organized paperwork
Helped supervise staff, provided training, and ensured compliance with company policies
Coordinated opening and closing procedures and maintained accountability for company property
Inspected and maintained buses for cleanliness, safety, and readiness for service
Education
High School Diploma -
Cumberland Regional High School
Bridgeton, NJ
07.2020
Skills
Verbal and written communication
Multitasking
Teamwork skills
Organization
Computer skills
Emergency Response
Quick learner
Certification
BLS (Basic Life Support)
ALICE Active Shooter Response Training
Welle/Workplace Violence Prevention & De-escalation Training