Brenna Clark
Virginia Beach,VA
Summary
Demonstrated success in advancing business development and improving customer service at GEICO through adaptability and collaborative teamwork. Led initiatives at The Dirty Buffalo that resulted in substantial operational improvements. As Aquatics Director at Broad Bay Country Club, excelled in verbal communication, ensuring adherence to standards and peak performance.
Overview
7
7
years of professional experience
Work History
Insurance Specialist
GEICO
09.2021 - 09.2023
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Offered personalized options based on each client''s unique situation, leading to higher success rates in retaining customers.
Floor Supervisor
The Dirty Buffalo
10.2019 - 09.2021
- Enhanced overall business development by executing strategic marketing initiatives that boosted customer presence on the retail floor.
- Provided coaching to employees and delivered training on techniques for managing diverse sales aspects, complex problems, and challenging customers.
- Implemented ongoing process enhancements that simplified workflow procedures, resulting in increased efficiency of daily operations.
Aquatics Director
Broad Bay Country Club
05.2016 - 09.2019
- Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
- Ensured adherence to federal, state, and local regulations by conducting regular assessments of safety protocols, verifying staff certifications, and maintaining equipment standards.
Education
Associate of Applied Science - Accounting And Business Management
Tidewater Community College
Virginia Beach, United States05.2025
Skills
- Business Development
- Cross-Functional Teamwork
- Verbal and Written Communication
- Sales Techniques
- Customer Service
- Adaptability and Flexibility
Timeline
Insurance Specialist
GEICO
09.2021 - 09.2023
Floor Supervisor
The Dirty Buffalo
10.2019 - 09.2021
Aquatics Director
Broad Bay Country Club
05.2016 - 09.2019
Associate of Applied Science - Accounting And Business Management
Tidewater Community College
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