Brenna Dillon
ABCCM
Jacksonville,NC
8
years of professional experience
Client Relations Specialist with 8+ years of experience managing high-volume client interactions, logistics, and financial records across HMIS and Well Sky systems. Improves client satisfaction through precise data management, timely payment processing, and coordinated lodging and reimbursement support. Seeks to apply strong reporting and problem-resolution skills to enhance client services and partner coordination.
Work History
Data Entry Specialist
1 Year 6 Months- Managed financial and client data for the SSVF program at ABCCM, auditing TFA requests and maintaining organized records across multiple spreadsheets and databases including HMIS, Well Sky, and Mecklenburg systems.
- Prepared payment documents for partner law firms and submitted packets through DocuSign.
- Coordinated staff reimbursements and lodging requests, confirming receipts and ensuring policy compliance.
- Entered TFA and service-episode data into HMIS and Well Sky with daily verification checks.
- Compiled weekly reports summarizing spending and open TFA items for program managers’ review.
- Audited incoming TFA requests against source documents and flagged discrepancies for follow-up.
Property Management Supervisor
4 Years 5 Months- Developed and maintained strong working relationships with vendors and suppliers. Established proper uniform procedures for maintaining accurate and accountable records of 7,140 items with a total net worth of $10,672,792.06. Implemented quarterly training for three administrative departments (32 personnel) to educate and inform the workforce on proper item procurement and loss prevention.
Company Lodging and Logistics Manager
4 Years 5 Months- Facilitated housing for 22 training institutional training events. Coordinated communication between customers and hotel staff to facilitate optimal quality housing, obtaining a 100% resolution rate. Educated consumer staff and partnering companies by developing informational materials and contracts. Helped improve institutional policies based on collected, analyzed, and reported encounter data. Successfully managed 720 group reservations for lodging resulting in the proper execution of $60,523 worth of forecasted company funds.
Seminar Team Leader
2 Years- Communicated regularly with supervisors to provide progress updates and identify areas for improvement.
- Presented information using various instructional techniques, such as role playing, simulations, and group discussions.
- Developed training procedure manuals and course materials to support department training.
- Collaborated with staff to ensure a positive and effective learning environment, resulting in no discrepancies during training compliance audits.
Education
Liberal Arts
Currently attending Coast Carolina Community College majoring in the Liberal Arts and once Associates is earned will transfer to UNC Charlotte for Child and Family Development BA
Skills
Data Analysis
Project Management
Financial Reporting
Database Management
Supply Chain Management
Client Assessment
Empathy
Conflict Resolution
Team Collaboration
Adaptability
Case Management
Creativity
Active Listening
Emotional Intelligence
Timeline
Data Entry Specialist
ABCCM
10.2024 - 04.2026Read More
Property Management Supervisor
06.2020 - 11.2024Read More
Company Lodging and Logistics Manager
06.2020 - 11.2024Read More
Seminar Team Leader
03.2018 - 03.2020Read More
Coast Carolina Community College
Liberal Arts
Read More