Brenna Elaine Drilling
Grand Rapids,MI
Summary
Dynamic Medical Assistant with a proven track record at Corewell Health, recognized for enhancing patient care through excellent communication and meticulous attention to detail. Adept at assisting providers in patient care and managing a fast paced workflow, I foster teamwork and deliver compassionate care, ensuring a seamless patient experience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Medical Assistant
Corewell Health
Grand Rapids, MI
03.2011 - Current
- Supported healthcare providers during examinations by preparing instruments and maintaining sterile environments.
- Managed appointment scheduling and patient follow-ups to enhance clinic workflow efficiency.
- Conducted routine laboratory tests and accurately recorded results for physician review.
- Mentored new staff on clinic protocols, fostering a culture of teamwork and excellence in care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Key Holder
Once Upon A Child Franchise
Walker, MI
10.2007 - 02.2011
- Assisted in daily operational tasks, ensuring smooth store functioning and customer satisfaction.
- Managed inventory levels, restocking items to maintain product availability for customers.
- Monitored cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Owner/Operator
Brenna’s Daycare
Grand Rapids, MI
09.2000 - 05.2010
- Developed and implemented daily activity schedules to enhance child engagement and learning.
- Coordinated communication with parents regarding children's progress and daycare activities.
- Oversaw budgeting and financial management to sustain daycare operations effectively.
- Fostered a nurturing environment that promoted social, emotional, and educational development in children.
Marketing and Communications Associate
Bananza Air Management Systems, Inc.
Kentwood, MI
02.1995 - 09.2000
- Coordinated logistics for promotional events, ensuring seamless execution and positive attendee experiences.
- Collaborated with cross-functional teams to align communication strategies with business objectives.
- Created and maintained updated marketing collateral to support sales efforts and client communications.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Created compelling press releases announcing new product features or company milestones.
- Managed public relations efforts, securing positive coverage in industry publications and media outlets.
- Supported sales team members by providing them with up-to-date marketing collateral and resources needed during client meetings.
- Planned and executed promotional materials to drive brand consistency.
- Interfaced with outside marketing vendors to promote projects, gather cost estimates and deliver marketing materials for production.
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising, and website copy.
Education
Medical Assisting -
Everest Institute
Grand Rapids, MI06.2011
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI08.1994
Skills
- Highly dependable
- Excellent attention to detail
- Fast learner
- Team player
- Staff scheduling
- HIPAA
- EMR / EHR
- Process improvements
Accomplishments
- Completed a two day training for postpartum depression through Pine Rest Mental Health Hospital
- Created blood pressure SBAR used across the practice
- Created provider preference sheets used across the practice
Certification
- Nationally Registered Certified Medical Assistant
- BLS/CPR Certified
Timeline
Medical Assistant
Corewell Health
03.2011 - Current
Key Holder
Once Upon A Child Franchise
10.2007 - 02.2011
Owner/Operator
Brenna’s Daycare
09.2000 - 05.2010
Marketing and Communications Associate
Bananza Air Management Systems, Inc.
02.1995 - 09.2000
Medical Assisting -
Everest Institute
Associate of Arts -
Grand Rapids Community College