Brenna Grimm
Westerville,OH
Summary
Seasoned Team Lead with in-depth knowledge in managing diverse teams to drive operational efficiency. Skilled in strategic planning, project management, and conflict resolution. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.
Overview
8
8
years of professional experience
Work History
Selling Team Lead
Aerie By American Eagle
Columbus, OH
03.2024 - Current
- Maintained positive working relationship with fellow staff and management.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Managed conflict resolution within the team to maintain a positive work environment.
- Offered training and support to keep team members motivated and working toward objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Full Time Sales Lead
Aerie By American Eagle
Columbus, OH
11.2022 - 03.2024
- Managed cash register operations using POS system and processed sales and returns.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Provided training sessions for new employees on sales techniques, procedures.
- Greeted and assisted customers to foster positive experiences.
Senior Brand Ambassador
Aerie By American Eagle
, OH
08.2022 - 11.2022
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Increased sales and brand awareness through face-to-face marketing.
Brand Ambassador
Aerie By American Eagle
Columbus, OH
11.2021 - 08.2022
- Effectively built relationships with both established and potential customers.
- Conducted product demonstrations to highlight features and benefits.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Bartender
The Woods Night Club
Oxford, OH
01.2021 - 07.2021
- Made friendly conversation with customers to provide enjoyable bar experience.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Completed regular bar inventories and daily requisition sheets.
Server & Bartender
Bar 1868
Oxford , Ohio
08.2020 - 06.2021
- Stayed informed about daily specials, new menu items, promotions.
- Poured wine, beer and cocktails for patrons.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Server
Woody’s Wing House
Worthington, Ohio
06.2018 - 12.2020
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Assistant Preschool Teacher
Spark Preschool
Westerville, Ohio
09.2016 - 01.2018
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Assessed student progress through observation of their work and interactions with other students.
- Read stories to children and taught painting, drawing, and crafts.
Cookie Froster
Cheryl’s Cookies
Westerville, OH
08.2016 - 01.2017
- Inspected all bakery products and removed any found to possess defects.
- Packaged completed cookie orders in attractive boxes or gift baskets ready for delivery or pick-up.
- Frosted and decorated cookies maintaining high standards and attention.
Education
Bachelor of Arts - Sociology
Miami University
Oxford, OHSkills
- Performance monitoring
- Relationship building
- Talent acquisition
- Coaching and mentoring
- Deadline management
- Key performance indicators
- Conflict resolution
- Customer focus
- Trend tracking
Timeline
Selling Team Lead
Aerie By American Eagle
03.2024 - Current
Full Time Sales Lead
Aerie By American Eagle
11.2022 - 03.2024
Senior Brand Ambassador
Aerie By American Eagle
08.2022 - 11.2022
Brand Ambassador
Aerie By American Eagle
11.2021 - 08.2022
Bartender
The Woods Night Club
01.2021 - 07.2021
Server & Bartender
Bar 1868
08.2020 - 06.2021
Server
Woody’s Wing House
06.2018 - 12.2020
Assistant Preschool Teacher
Spark Preschool
09.2016 - 01.2018
Cookie Froster
Cheryl’s Cookies
08.2016 - 01.2017
Bachelor of Arts - Sociology
Miami University