Brenna Gustitus
Londonderry,NH
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
4
4
years of professional experience
Work History
Paraprofessional
South Elementary
08.2020 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Managed student behavior calmly to successfully deescalate student
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Reported on student progress, behavior, and social skills to parents.
- Supervised students on field trips for safety and proper behavior in public settings.
- Ensured safety of staff and students
- Provided support to help students with special needs learn and grow.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Provided support during classes, group lessons, and classroom activities.
Front Desk Receptionist
Planet Fitness
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Waitress
Cracker Barrell Old Country Store
06.2021 - 08.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Cashier
Macy's
11.2019 - 02.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Londonderry Senior High School
Londonderry, NH06.2019
Skills
- Behavior Management
- Strong Work Ethic and Dependable
- Crisis Management
- Student Inclusion
- Teach Social Skills
- Caring and Empathetic Demeanor
- Student Behavior and Progress Reporting
- Communication and Interpersonal Skills
- Individual Student Assistance
- Skill-Building Support
- Special Education
- Teacher Assistance
Timeline
Front Desk Receptionist
Planet Fitness
07.2023 - Current
Waitress
Cracker Barrell Old Country Store
06.2021 - 08.2021
Paraprofessional
South Elementary
08.2020 - Current
Cashier
Macy's
11.2019 - 02.2020
High School Diploma -
Londonderry Senior High School
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