Summary
Overview
Work History
Education
Skills
Get to know me:
Timeline
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Brenna Kiesling

Owensboro,KY

Summary

I am 21 years old and have been working since I was 14. I am a part time college student and work full time. I have proven to be a good team leader, hard working, disciplined, reliable, and efficient.

Overview

7
7
years of professional experience

Work History

Team Leader

Chick-fil-A
08.2023 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Retail Store Manager

Panda Express
06.2022 - 07.2023
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Test Proctor

Murray State University
01.2021 - 05.2022
  • Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
  • Improved test security by regularly updating and implementing strict proctoring protocols and procedures.
  • Efficiently organized examination materials prior to each session, reducing time spent searching for necessary items during exams.
  • Provided exceptional customer service to both students and faculty, answering questions and resolving issues related to the testing process.

Associate Consultant

Panera Bread LLC
09.2018 - 07.2021
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Supported store promotional events by setting up signage, distributing flyers, and engaging with customers about current offers.
  • Actively participated in team meetings, sharing feedback on sales trends or operational challenges faced on the sales floor.

Retail Associate

Holiday World Splashin' Safari
04.2017 - 07.2018
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.

Education

Bachelor of Science - Clinical Psychology

Murray University
Murray, KY
05.2027

High School Diploma -

Owensboro Innovation Academy
Owensboro, KY
05.2021

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Goal Setting
  • Analytical Thinking
  • Daily workflow improvement

Get to know me:

I weight lift nearly every day and try to keep as healthy as possible. I am working towards my personal training certification through NASM as well! I enjoy the outdoors and hiking an incredible amount. In my free time I enjoy reading books about psychology and gut health. I strive to be as physically and mentally fit as possible at all times!

Timeline

Team Leader

Chick-fil-A
08.2023 - Current

Retail Store Manager

Panda Express
06.2022 - 07.2023

Test Proctor

Murray State University
01.2021 - 05.2022

Associate Consultant

Panera Bread LLC
09.2018 - 07.2021

Retail Associate

Holiday World Splashin' Safari
04.2017 - 07.2018

Bachelor of Science - Clinical Psychology

Murray University

High School Diploma -

Owensboro Innovation Academy

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Brenna Kiesling