Brenna Kinney
Portland,OR
Summary
A qualified mental health specialist, with a strong liberal arts and social justice background, seeking to utilize skills in case management, communication, rapport building, and cultural awareness learned from over work experiences to join the University of Wisconsin- Madison team as an Academic Advisor in the College of Letters and Science.
Overview
9
9
years of professional experience
Work History
Psychiatric Technician Supervisor
Albertina Kerr
09.2023 - Current
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Increased team productivity by implementing setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and growth opportunities.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Lead Psychiatric Technician
Albertina Kerr
06.2021 - 09.2023
- Improved patient care by developing and implementing individualized treatment plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, resulting in improved patient outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Mentored new psychiatric technicians, contributing to the overall growth and success of the team.
- Provided crisis intervention services when necessary, defusing potentially dangerous situations and ensuring the safety of both patients and staff members.
Psychiatric Technician
Albertina Kerr
02.2020 - 06.2021
- Enhanced patient care by implementing individualized treatment plans and providing therapeutic interventions.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Provided compassionate support to patients during time spent in short term facility, fostering trust and open communication.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Lead Server
Lake Vista Cafe
05.2015 - 10.2018
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Involvement and Outreach Coordinator
UW- Madison Sex Out Loud
01.2016 - 06.2018
- Managed volunteers effectively to ensure successful outreach initiatives and maintain volunteer satisfaction.
- Increased community engagement by organizing outreach events and coordinating with local organizations.
- Enhanced program visibility by creating targeted marketing materials and utilizing social media platforms.
- Conducted workshops and training sessions for staff and volunteers, increasing their knowledge of community resources and best practices in outreach.
- Improved access to resources for communities by connecting them with essential services and educational opportunities
- Increased education and awareness of sexual health through education and enrichment, and delivering evidenced-informed strategies.
Receptionist
UW- Madison Writing Center
01.2016 - 05.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
LTE/Intern- Parole & Probation
WI Department of Corrections
05.2017 - 08.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Enhanced community safety by monitoring and supervising probationers and parolees in compliance with court orders.
- Collaborated with treatment providers, law enforcement agencies, and community organizations for effective supervision and intervention strategies.
- Ensured accurate record-keeping by maintaining detailed documentation of offender progress, violations, and actions taken.
Education
Bachelor of Arts - Gender & Women's Studies, Sociology, Legal Studies
University of Wisconsin- Madison
Madison, WI05.2018
Skills
- Communication
- Group facilitation
- Time management
- Empathy and compassion
- Leadership
- Ability to work effectively in a team & alone
- Critical decision making & planning
- Employee Training
Pronouns
She/Her/Hers
Timeline
Psychiatric Technician Supervisor
Albertina Kerr
09.2023 - Current
Lead Psychiatric Technician
Albertina Kerr
06.2021 - 09.2023
Psychiatric Technician
Albertina Kerr
02.2020 - 06.2021
LTE/Intern- Parole & Probation
WI Department of Corrections
05.2017 - 08.2017
Involvement and Outreach Coordinator
UW- Madison Sex Out Loud
01.2016 - 06.2018
Receptionist
UW- Madison Writing Center
01.2016 - 05.2018
Lead Server
Lake Vista Cafe
05.2015 - 10.2018
Bachelor of Arts - Gender & Women's Studies, Sociology, Legal Studies
University of Wisconsin- Madison
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