Brenna McLaney
Fort Lauderdale,Florida
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. While also keeping a cleanly work environment, with experience handling food.
Overview
1
1
year of professional experience
Work History
Hostess/Togo Specialist
IL Mulino
04.2023 - Current
- Learned customer service skills by; answering customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Learned how to use applications such as Uber eats, Grubhub, and DoorDash efficiently to satisfy the customer.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Currently A Student
Fort Lauderdale High School
Fort Lauderdale, FLSkills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Payment Processing
- Guest complaint resolution
- Table Bussing
- Safe Food Handling
- Guest Seating
Additional Information
On my spare time I enjoy volunteering at the youth ministry at my church the Calvary chapel, where I assist children from the ages ten through twelve to help worship god and learn the bible. From this volunteer job I have learned to have lots of patience and to be much more understanding and accommodating to others.
Languages
Spanish
Full Professional
Portuguese
Full Professional
Timeline
Hostess/Togo Specialist
IL Mulino
04.2023 - Current
Currently A Student
Fort Lauderdale High School
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