Brenna Mclean
ADHOC Data Analysis
National City,MI
Summary
Reporting Analyst with a focus on data accuracy, report preparation, and discrepancy monitoring. Maintains detailed records in reporting systems, prepares 3-4 reports per month, categorizes exception data, and supports performance reviews through clear summaries and trend analysis. Brings experience working with operational teams to keep reporting outputs consistent and audit-ready.
Overview
1
1
Language
3
3
Certifications
8
8
years of professional experience
Work History
Data Analyst
Kalitta Air LLC
01.2023 - Current
- Managed detailed intake and reporting data in AMOS database and LP Error Reporting Program, ensuring data accuracy and completeness for reliable reporting
- Collected, categorized, and analyzed discrepancy Notice R-02 and Maintenance Training Reporting data exceeding alert levels
- Managed and entered detailed intake and reporting data in AMOS database and LP Error Reporting Program, ensuring data accuracy and completeness
- Coordinated technical assistance events to enhance user support for database and reporting programs
- Analyzed and categorized discrepancy Notice R-02 and Maintenance Training Reporting data to identify and address issues exceeding alert levels
Scheduling/Manager
MediLodge of Tawas City
08.2022 - 12.2022
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Monitored staffing levels and adjusted schedules based on patient needs and regulatory requirements.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Customer Service Representative
CareInc Medical Equipment
08.2020 - 08.2022
- Delivered high-quality customer service via phone, resolving inquiries and troubleshooting equipment issues to enhance customer satisfaction
- Managed call center duties including answering high volume telephone calls with professionalism and efficiency
- Utilized Microsoft Excel and Word for data entry and reporting tasks
- Managed call center operations by professionally handling high-volume calls, ensuring timely responses to customer needs
Nursing Assistant
MidMichigan Health
02.2019 - 05.2019
- Delivered empathetic customer service to patients by responding promptly to call lights and inquiries, enhancing patient satisfaction
- Coordinated high volume telephone communications to address patient needs efficiently
- Assisted patients with daily living activities, demonstrating reliability and care
- Streamlined supply ordering and organized department workflows to ensure timely availability of necessary resources
Education
Certified in Phlebotomy -
Heart To Heart
Essexville, MI 05.2001 -
Certified Nursing Assistant -
Heart To Heart
Essexville, MI 05.2001 -
High School Diploma -
Whittemore-Prescott High School
Whittemore, MI 05.2001 -
Skills
- Data reporting
- Data entry
- Data quality management
- Data interpretation
- Microsoft Excel
- Root cause analysis
- Process improvement
- Report preparation
- Database management
- Technical support coordination
- Data visualization
Certification
Certified in Phlebotomy
Timeline
Data Analyst
Kalitta Air LLC
01.2023 - Current
Scheduling/Manager
MediLodge of Tawas City
08.2022 - 12.2022
Customer Service Representative
CareInc Medical Equipment
08.2020 - 08.2022
Nursing Assistant
MidMichigan Health
02.2019 - 05.2019
Certified in Phlebotomy -
Heart To Heart
05.2001 -
Certified Nursing Assistant -
Heart To Heart
05.2001 -
High School Diploma -
Whittemore-Prescott High School
05.2001 -