Brenna Monahan
Fargo,ND
Summary
Results-driven Quality Control Specialist with a proven track record at Mighty Monahan Merchandise, excelling in product inspection and documentation. Recognized for enhancing quality processes and delivering exceptional customer service as a Server. Strong attention to detail and effective team collaboration skills contribute to achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Quality Control Specialist
Mighty Monahan Merchandise
06.2020 - 10.2025
- Conducted quality inspections on products for defects.
- Developed and maintained documentation for quality control processes and procedures.
- Clean and package products for shipment.
- Led analysis initiatives to address recurring quality problems effectively.
Server
Northwoods Bar and Grill
06.2022 - 01.2025
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed accurate order taking and entry into point-of-sale system.
- Resolved customer complaints promptly, enhancing guest satisfaction and retention.
- Trained new servers on menu offerings and service protocols.
Server
Boulder Tap House
08.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Arts - Criminal Justice
Minnesota State University Moorhead
Moorhead, MN05-2026
Skills
- Documentation review
- Records organization and review
- Product inspection
- Team collaboration
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Exceptional customer service
- Time management
Timeline
Server
Boulder Tap House
08.2023 - 12.2023
Server
Northwoods Bar and Grill
06.2022 - 01.2025
Quality Control Specialist
Mighty Monahan Merchandise
06.2020 - 10.2025
Bachelor of Arts - Criminal Justice
Minnesota State University Moorhead