Brenna Nickell
Vacaville,CA
Summary
Analytical professional skilled in managing confidential documents and interpreting complex policies and data. Over seven years of experience in effective communication, project management, and meticulous attention to detail. Proven ability to thrive in fast-paced office environments, demonstrating strong research capabilities. Recognized for resolving escalated customer support issues while contributing to team objectives.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Solano State Prison
07.2021 - Current
- Responsible for protecting the public, staff, and incarcerated individual while enforcing State and Federal laws, rules and regulations.
- Required to maintain safety and security efforts to prevent escapes; respond to emergencies; supervise incarcerated individuals; utilize de-escalation/communication techniques; assume an armed post and/or patrol grounds.
- Document any incidents per policy and procedures and perform additional duties as required.
- Record disposition of inmate’s property, e.g., clothing, money on appropriate log from intake processing, cell search, inmate transfers, and release for tracking and accountability as needed.
- Perform cell and housing areas inspections for contraband, cell in working order, breaches of security, and cleanliness e.g., windows, doors, bars, locks to maintain safety and security by utilizing security check forms as required.
- Discipline inmates regarding rule violations e.g., behavior, conduct, actions through formal/informal counseling and documentation as required.
Office Technician
Solano State Prison
10.2018 - 07.2021
- Review and analyze criminal history records through various databases such as the Strategic Offender Management System (SOMS) and the Electronic Records System (ERMS) for the preparation of Inmate Crime/Incident Reports, appeals, and disciplinary action.
- Reviewed for accuracy and corrected confidential documents such as Threat Assessments, Employee Enhanced Searches, Local Designated Investigator Reports (LDI), etc.
- Created and maintained spreadsheets to log and track assignments, correspondence, and other institutional data.
- Attended the Allegations Against Staff Tracking System (AASTS) training and acts as the Subject Matter Expert (SME) for tracking, updating, and closing out allegations in the system.
- Receive and audit confidential reports/memos pertaining to staff misconduct, disciplinary charges and recommendations for administrative action, as well as numerous and varied documents which have been prepared and submitted by other staff members, e.g., performance evaluations, memorandums, letters, and written correspondence pertaining to appeals.
- Serves as the back up to the Executive Assistant.
Indirect Funding Specialist
Travis Credit Union
08.2017 - 10.2018
- Responsible for analyzing and compiling information to assure the accuracy of all documents, pricing, collateral, and booking for indirect auto lending.
- Works independently to manage escalated dealer and member inquiries until resolved.
- Reviewed, analyzed, and evaluated regulatory policies in relation with customer accounts and user needs.
- Accurately opened auto loans and personal accounts in accordance with legal, corporate, and regulatory procedures to ensure the safety and security of both the customer and the financial institution’s assets.
- Researched and resolved account service inquiries/issues in relation to fraudulent related activity.
- Investigate, correct, and follow up on discovered errors upon customers' request.
- Analyzed applications and a variety of records and data to validate information, credit requirements, and regulation compliance.
- Analyzed security policies to ensure all audit and procedures were followed in accordance with bank policies and Federal Regulation.
- Completed required compliance and job specific training.
- Maintained comprehensive and up to date knowledge of banking regulations related to assigned job function.
Education
High School Diploma -
Rio Vista High School
Rio Vista06-2011
Skills
- Proficient at Excel
- Report writing
- Research and analyzing data
- Data analysis
- De-escalation techniques
- Strong Oral communication skills
- Strong written communication skills
- Willingness to take on additional assignments and workloads
- Customer service
- Conflict resolution
Timeline
Correctional Officer
Solano State Prison
07.2021 - Current
Office Technician
Solano State Prison
10.2018 - 07.2021
Indirect Funding Specialist
Travis Credit Union
08.2017 - 10.2018
High School Diploma -
Rio Vista High School