Brenna Rankin
Tucson,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Tucson, AZ
09.2024 - Current
- Crafted high-quality espresso beverages while maintaining consistent presentation standards.
- Provided exceptional customer service, ensuring positive experiences and fostering loyalty.
- Trained new baristas on beverage preparation and Starbucks operational procedures.
- Managed inventory levels, restocking supplies to meet peak demand efficiently.
- Collaborated with team members to streamline workflow during busy periods, enhancing service speed.
- Implemented best practices for cleanliness and safety in food handling areas.
- Resolved customer complaints effectively, promoting satisfaction and retention initiatives.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Waitress
Topgolf USA
Tucson, AZ
09.2019 - 09.2025
- Delivered exceptional customer service in high-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food delivery and enhance dining experience.
- Managed multiple tables while maintaining attention to detail and accuracy in order processing.
- Trained new team members on service standards, menu knowledge, and operational procedures.
- Resolved guest complaints promptly, improving overall guest retention and loyalty rates.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
Team Lead
Topgolf USA
Tucson, AZ
09.2022 - 09.2024
- Led daily team operations to enhance guest experiences and service efficiency.
- Trained new staff on company standards and customer engagement techniques.
- Coordinated scheduling to optimize team coverage during peak hours.
- Implemented operational improvements, resulting in streamlined workflows.
- Monitored performance metrics to identify areas for staff development.
- Collaborated with management to execute promotional events successfully.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Assistant Athletic Trainer
Canyon Del Oro High School
Tucson, AZ
08.2021 - 05.2023
- Collaborated with coaches to develop athlete training programs and injury prevention strategies.
- Assisted in evaluating and treating sports-related injuries, ensuring athletes' health and safety.
- Maintained accurate medical records and documentation for all athletic injuries and treatments.
- Provided on-site support during practices and competitions, addressing immediate athletic needs.
- Mentored junior staff and student interns in best practices for athletic training procedures.
- Educated athletes on rehabilitation protocols, promoting adherence to recovery plans.
- Provided guidance to student athletic trainers as they developed their skills through observation and hands-on experiences.
- Provided emergency care during athletic events, minimizing injury severity and expediting recovery time.
- Managed inventory of medical supplies, maintaining adequate stock levels while adhering to budget constraints.
- Assisted in the coordination of sports medicine services at home games, ensuring a safe environment for all participants.
- Implemented concussion protocols for prompt identification, assessment, and management of head injuries in accordance with national guidelines.
- Educated athletes on proper nutrition and hydration strategies for peak performance and injury prevention.
- Developed return-to-play criteria following injuries that were both sport-specific and evidence-based, ensuring safe reintegration into competition without unnecessary risk.
Education
No Degree - Emergency Medical Technician
Pima Community College
Tucson, AZ12.2024
Bachelor of Science - Kinesiology
Arizona State University
Phoenix, AZ12.2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Cleanliness
- Team leadership
- Excellent memory
- Professional demeanor
- Safety processes and procedures
- Coaching and mentoring
Accomplishments
- Won Partner of the quarter at Starbucks two months after starting the job
- Became a manger after two years of working as a waitress at Topgolf
Certification
- EMT - Certified Emergency Medical Technician
Languages
English
Full Professional
Spanish
Elementary
Timeline
Barista
Starbucks
09.2024 - Current
Team Lead
Topgolf USA
09.2022 - 09.2024
Assistant Athletic Trainer
Canyon Del Oro High School
08.2021 - 05.2023
Waitress
Topgolf USA
09.2019 - 09.2025
No Degree - Emergency Medical Technician
Pima Community College
Bachelor of Science - Kinesiology
Arizona State University