Brenna Sheehan
Newfane,New York
Summary
May 2020 graduate with a degree in Health and Wellness. Successful at developing positive relationships with colleagues and citizens in the community. Approaches each situation with compassion and concern. Strong background in management, training and customer service.
Overview
12
12
years of professional experience
Work History
Court Officer
New York State Courts
02.2024 - Current
- Ensure smooth court proceedings by managing case schedules and maintaining effective communication with all parties involved.
- Reduce instances of courtroom disruptions by implementing and enforcing strict decorum policies.
- Increase courtroom safety with thorough searches of individuals entering the premises, confiscating prohibited items as necessary.
- Provide security services and maintain order in the courtroom and courthouse building.
Bartender Shift Manager/Server
Live Edge Brewing Company
08.2017 - Current
- Keep register accurate through correct billing, payment processing, and cash management practices.
- Work with POS system to place orders, manage bills, and handle complimentary items for dissatisfied customers.
- Train incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
- Greet and maintain relationships with regular customers.
Caseworker
Niagara County Department Of Social Services
02.2022 - 01.2024
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Provided crisis intervention and case management services to child, family, and legal guardians.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
Bartender
Wilson Boat House Restaurant
05.2021 - 09.2021
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Checked identification to enforce age requirement for alcoholic beverages.
- Deliver food and drinks to customers.
- Work with POS system to place orders and manage bills.
Customer Service Associate/ Manager
Mark's Pizzeria
01.2015 - 01.2018
- Operated as full-service food provider in the establishment by taking orders, preparing meals, and collecting payments.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Server
Schulze Vineyards and Winery
09.2016 - 06.2017
- Checked identification to enforce age requirement for alcoholic beverages.
- Assisted customers by answering questions and fulfilling requests.
Customer Service Associate
LaRose's Farm Market
05.2013 - 05.2016
- Worked with customers to understand requirements and provide exceptional personal service.
- Assisted customers with finding requested plants and flowers.
Education
Bachelor of Science - Health and Wellness
Buffalo State College
Buffalo, NY05.2020
Associate of Science - Health Studies
Niagara County Community College
Sanborn, NY05.2018
Skills
- Works well individually and with others
- Organized and efficient individual with strong time management skills
- Comfortable and proficient with the latest computer technology
- Strong communication skills both written and verbal
- Self motivated
- Team Leadership
- Relationship building and management
- Client Engagement
- Case Planning and Management
- De-escalation techniques
- Critical thinking
Timeline
Court Officer
New York State Courts
02.2024 - Current
Caseworker
Niagara County Department Of Social Services
02.2022 - 01.2024
Bartender
Wilson Boat House Restaurant
05.2021 - 09.2021
Bartender Shift Manager/Server
Live Edge Brewing Company
08.2017 - Current
Server
Schulze Vineyards and Winery
09.2016 - 06.2017
Customer Service Associate/ Manager
Mark's Pizzeria
01.2015 - 01.2018
Customer Service Associate
LaRose's Farm Market
05.2013 - 05.2016
Bachelor of Science - Health and Wellness
Buffalo State College
Associate of Science - Health Studies
Niagara County Community College
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