Brenna Weissman
Wheaton,IL
Summary
Energetic Volunteer offering outstanding telephone etiquette, writing communication skills, and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Overview
7
7
years of professional experience
Work History
Line Volunteer
Crisis Text
04.2024 - Current
- Volunteers receive text messages and help texters in crisis reach a cooler calm
- Support texters and provide a safe space for them to share their troubles
- Multitask by providing feedback to supervisors, responding to texters, and looking up resources for texters
- Maintain calm composure during high-emotion conversations to deescalate texters
Patient Services Representative
Edward-Elmhurst Health
02.2023 - 10.2023
- Check patients in and schedule follow-up appointments
- Handling incoming and outgoing faxes to doctor's office
- Verified up to 130 patients' insurance coverage daily and contacted insurance providers to confirm that patient visits were covered by their plans
- Conferred with nurses and doctors to address patient inquiries and monitored waiting times for patients
- Trained in EPIC system
- Prioritized urgent patient issues
Hostess
California Pizza Kitchen
09.2017 - 01.2018
- Seated guests and assisted with their needs
- On busy days, helped servers with their guests’ orders, delivering food and drinks
- Managed seating sections and guest wait times for optimal service quality
- Skilled at multitasking. Remained available to take up to 10 phone calls per hour for orders or questions from guests while seating incoming guests
Education
BS - Psychology
Elmhurst University
Elmhurst, IL12.2021
Skills
- Computer skills (MAC or PC): Microsoft Office, Google apps
- EPIC healthcare system experience
- Customer Service Skills: written and verbal communication skills
- Time management, collaboration, problem-solving
- Critical thinking and attention to detail
Timeline
Line Volunteer
Crisis Text
04.2024 - Current
Patient Services Representative
Edward-Elmhurst Health
02.2023 - 10.2023
Hostess
California Pizza Kitchen
09.2017 - 01.2018
BS - Psychology
Elmhurst University
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