Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenna Williams

Newport

Summary

Dynamic professional with extensive expertise in customer service and cash handling at Whiskeys on the Water, consistently enhancing guest satisfaction through effective communication and conflict resolution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Whiskeys on the Water
Wyandotte
10.2020 - Current
  • Maintained cleanliness and organization of bar area throughout shifts.
  • Provided exceptional customer service to improve guest experiences.
  • Collaborated with kitchen staff to coordinate food and drink orders efficiently.
  • Processed payments and balanced cash drawer daily while managing cash register.
  • Trained new bartenders on drink recipes and service protocols.
  • Fostered strong working relationships with colleagues through effective communication.
  • Resolved customer complaints professionally to enhance satisfaction.

Office Manager

Huron Glass Inc
Belleville
04.2023 - 10.2024
  • Maintained accurate inventory records and ordered office supplies for Huron Glass Inc.
  • Utilized software tools for effective data entry and document management.
  • Managed customer accounts, ensuring updated information in the database system.
  • Educated customers on product features and promotions to improve engagement.
  • Recorded detailed customer interactions for future reference and analysis.
  • Simultaneously managed multiple tasks while delivering excellent customer service.
  • Monitored vehicle performance and compliance with safety regulations.
  • Ensured smooth and efficient daily dispatch operations.

Heavy Equipment Operator

Bmw Contracting
Flat Rock
06.2017 - 10.2020
  • Operated heavy machinery for excavation and grading tasks on construction sites.
  • Operated heavy machinery for trenching and backfilling pipe installations.
  • Maintained equipment cleanliness and performed routine maintenance as needed.
  • Collaborated with crew members to coordinate tasks and enhance workflow efficiency.
  • Installed underground piping systems following blueprints and specifications.
  • Conducted quality checks on installed pipes to maintain standards.
  • Used measuring instruments like levels, transits and laser devices for accurate positioning of pipes.
  • Repaired sanitary and storm water sewer structures and pipe systems.

Welder

Royal Arc Industrial Services
Flat Rock
11.2017 - 12.2018
  • Interpreted blueprints and technical drawings for accurate fabrication.
  • Conducted inspections of welds for quality assurance and compliance.
  • Maintained welding tools and equipment for optimal performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Ensured safety protocols were followed during rigging operations and equipment use.

Education

High School Diploma -

Flat Rock Community High School
Flat Rock, MI
06-2017

Skills

  • Customer service and cash handling
  • Inventory control
  • Conflict management
  • Communication effectiveness
  • Multitasking skills
  • Leadership qualities

Certification

  • Chauffeur License
  • AUTEL certification

Timeline

Office Manager

Huron Glass Inc
04.2023 - 10.2024

Bartender

Whiskeys on the Water
10.2020 - Current

Welder

Royal Arc Industrial Services
11.2017 - 12.2018

Heavy Equipment Operator

Bmw Contracting
06.2017 - 10.2020

High School Diploma -

Flat Rock Community High School

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