Brenna Williams
Maylene
Summary
Dynamic leader with a proven track record in team supervision and training. Expertise in optimizing service quality and inventory management, ensuring operational efficiency and compliance.
Results-oriented professional with extensive experience in customer service management and team motivation. Recognized for strong problem-solving abilities and effective communication skills, contributing to enhanced customer satisfaction and operational success.
Overview
11
11
years of professional experience
Work History
Shift Leader
Taco Bell
Pelham, AL
08.2025 - Current
- Supervised team members to ensure efficient service and adherence to operational standards.
- Trained new staff on food preparation techniques and customer service protocols.
- Monitored inventory levels, assisting in stock management and ordering supplies as needed.
- Implemented daily cleaning schedules to maintain restaurant hygiene and safety compliance.
Assistant Store Manager
Taco Bell Restaurant
Birmingham, AL
01.2015 - 09.2019
- Led daily operations to ensure efficient service and product quality.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and adjust promotional strategies accordingly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Dental Assistant
Shelby Dental Center
Calera, AL
08.2016 - 01.2017
- Assisted in patient preparation and comfort during dental procedures.
- Maintained sterilization protocols and infection control procedures consistently.
- Managed scheduling for patient appointments to optimize office workflow.
- Educated patients on oral hygiene practices and post-treatment care recommendations.
- Collaborated with dentists to ensure accuracy in treatment plans and documentation.
Education
High School Diploma -
Jemison High School
Jemison, AL05.2015
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Strong verbal and written communication
- Customer service management
- Conflict resolution
- Safety processes and procedures
- Time management
- Attention to detail
- Goals and performance
- Customer service and engagement
Timeline
Shift Leader
Taco Bell
08.2025 - Current
Dental Assistant
Shelby Dental Center
08.2016 - 01.2017
Assistant Store Manager
Taco Bell Restaurant
01.2015 - 09.2019
High School Diploma -
Jemison High School