Brennan Bailey
Aurora,CO
Summary
Customer-focused retail and hospitality professional with leadership experience in guest services, retail, inventory management, and team supervision. Skilled in conflict resolution, customer engagement, cash handling, compliance procedures, and training staff in fast-paced environments. Recognized for professionalism, adaptability, and the ability to build positive customer relationships while maintaining operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Supervisor
Native Roots
Frisco, CO
2023 - 04.2026
- Supervised daily retail operations and supported team performance in a high-volume dispensary environment
- Assisted with staff coaching, scheduling support, and maintaining compliance with company policies and state regulations
- Handled customer escalations professionally and resolved issues efficiently to maintain customer satisfaction
- Managed cash handling procedures, register balancing, and accurate transaction processing
- Maintained product knowledge to guide customers toward appropriate products and improve customer experience
- Supported inventory organization, audits, and restocking procedures
Budtender
Native Roots
Frisco, CO
10.2022 - 2023
- Delivered knowledgeable and friendly customer service while educating customers on products
- Processed transactions accurately while maintaining compliance with ID verification and purchasing regulations
- Built strong customer relationships through communication and personalized recommendations
- Assisted with store cleanliness, merchandising, and inventory management
Assistant Manager /Assistant Inventory Manager
Roots Rx
Leadville, CO
2020 - 10.2022
- Managed inventory counts, product intake, and stock organization while maintaining accuracy and compliance
- Assisted in overseeing daily operations and employee support
- Coordinated product ordering, receiving, and inventory reconciliation
- Trained new employees on procedures, customer service standards, and operational systems
- Helped improve workflow efficiency and maintained organized inventory systems
Dock Lead / Activity Attendant
Town of Frisco
Frisco, CO
2019 - 2020
- Maintained safe operating procedures and enforced safety regulations
- Provided positive customer interactions in a high-traffic recreational environment
- Worked collaboratively with coworkers and management to ensure smooth daily operations
- Assisted guests with questions regarding services, rentals, and marina operations
- Delivered friendly customer service while maintaining organized dock operations
Guest Service Foreman
POWDR Corp. - Copper Mountain -
Copper Mountain
10.2017 - 11.2019
- Supervised a small guest service team while providing guidance and operational support
- Researched and resolved guest and system issues quickly and professionally
- Maintained high customer service standards and professionalism in fast-paced environments
- Recommended procedural improvements to enhance service quality and efficiency
- Handled cash transactions and sensitive guest information accurately and responsibly
Education
GED -
South Area
Melbourne, FL2012
Skills
- Team Leadership
- Customer Service & Guest Relations
- Inventory Management
- Cash Handling & POS Systems
- Conflict Resolution
- Retail Operations
- Compliance & Policy Adherence
- Staff Training & Support
- Communication Skills
- Multitasking & Time Management
- Problem Solving
- Adaptability & Flexibility
- Attention to Detail
- Inventory Audits & Organization
Timeline
Budtender
Native Roots
10.2022 - 2023
Guest Service Foreman
POWDR Corp. - Copper Mountain -
10.2017 - 11.2019
Supervisor
Native Roots
2023 - 04.2026
Assistant Manager /Assistant Inventory Manager
Roots Rx
2020 - 10.2022
Dock Lead / Activity Attendant
Town of Frisco
2019 - 2020
GED -
South Area