Brennan Beebe
San Diego,CA
Summary
Experienced customer success professional with a proven track record in the SaaS industry. Demonstrated ability to drive customer renewals, mitigate churn, and prioritize cross-team collaboration. Highly motivated and driven, committed to delivering exceptional customer experiences and fostering long-term partnerships.
Overview
5
5
years of professional experience
Work History
Electrician
Girard Electric
01.2024 - Current
- Coordinate with other trades and general contractors.
- Read and interpret electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Plan layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Customer Success Manager
Deltek
01.2022 - 12.2023
- Oversaw 70 customers accounts per year managing their renewals and expansions to prevent churn
- Retained $5m+ in software subscription renewals
- Drove $1m+ additional sales in expansions and upsells
- Worked predominantly with C Suite during sales processes
- Collaborated with cross-functional teams to gather customer insights and drive product improvements
- Conducted regular business reviews with clients to evaluate their satisfaction and identify areas for improvement
- Provided ongoing support and troubleshooting to customers to ensure optimal usage and satisfaction with the product
Business Development Representative
Splunk, Inc
09.2019 - 01.2022
- Partnered with the DoD account team to generate qualified opportunities and expansion sales
- Spent entire tenure selling to Federal Government and DoD
- Worked with high-ranking government officials and contractors
- Gained extensive knowledge of the federal government purchase process and hierarchy
- Developed targeted lead lists, call strategies, and messaging to drive new opportunities
- Analyzed customer behaviors and trends to help create campaigns to increase customer knowledge
- Hosted training exercises on internal systems and prospecting tools for team
- Generated $5m in ACV pipeline
- Sourced $264K in ACV revenue
Education
Bachelor of Science - Public Relations & Entrepreneurship
Radford University
05.2019
Skills
- Business Development
- Salesforce
- Gainsight
- Outreach
- Qualtrics
- Zoom Info
- Microsoft Suite
- Google Suite
- Negotiation
- Inter-department collaboration
- LinkedIn Navigator
- Client service optimization
Timeline
Electrician
Girard Electric
01.2024 - Current
Customer Success Manager
Deltek
01.2022 - 12.2023
Business Development Representative
Splunk, Inc
09.2019 - 01.2022
Bachelor of Science - Public Relations & Entrepreneurship
Radford University
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