Dedicated professional with strong skills in employee training, customer service, and workplace safety. Proven ability to adapt to changing environments and manage operations effectively.
Overview
13
13
years of professional experience
Work History
Sales Services and Distribution Associate
United States Postal Service, USPS
East Meadow, NY
02.2025 - Current
Operated sorting machinery to efficiently process incoming and outgoing mail.
Ensured accurate labeling and packaging of postal items for timely delivery.
Assisted in training new associates on safety protocols and operational procedures.
Monitored inventory levels to maintain adequate supplies for distribution operations.
City Letter Carrier
United States Postal Service, USPS
Hempstead, NY
10.2021 - 02.2025
Delivered mail and packages efficiently to various routes, ensuring timely service.
Managed daily route logistics, adapting to changing weather and traffic conditions.
Maintained accurate records of deliveries and customer interactions for service improvement.
Assisted in training new carriers on operational procedures and safety protocols.
Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
Second Assistant Shift Manager
McDonald's Hunt Enterprises
Merrick, NY
06.2013 - 10.2021
Oversaw daily operations, ensuring adherence to safety standards and efficiency protocols.
Trained and mentored staff on operational procedures and customer service excellence.
Managed inventory levels, optimizing stock replenishment and reducing waste.
Coordinated shift schedules, aligning workforce availability with business needs.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Exercised composure under pressure and in escalated customer service scenarios.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
PSE Sales and Services/Distribution Associate at USPS, United States Postal ServicePSE Sales and Services/Distribution Associate at USPS, United States Postal Service