Brennan Lovett
Rowlett,TX
Summary
Dynamic leader with a proven track record at Valvoline Instant Oil Change, enhancing customer satisfaction and team performance through strategic planning and effective communication. Skilled in staff training and development, adept at multitasking and fostering a collaborative environment. Achieved significant improvements in operational efficiency and employee engagement, with a focus on innovative problem-solving and adaptability.
Overview
7
7
years of professional experience
Work History
Manager
Valvoline Instant Oil Change
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Manager
Valvoline Instant Oil
03.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved operational efficiency by adopting new technology for inventory management.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Enhanced team productivity by streamlining operational processes.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Oversaw daily operations to maintain store cleanliness and organization.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Senior Technician
Valvoline Instant Oil
08.2020 - 03.2021
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Ensured compliance with industry regulations by regularly reviewing safety procedures and conducting audits as necessary.
- Managed inventory control, ensuring accurate tracking of parts and supplies for seamless operations.
- Utilized strong analytical abilities to assess system performance data, identifying trends that informed future improvements initiatives.
- Optimized processes by identifying areas for improvement and implementing innovative solutions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
General Laborer
Air Cooled Engines
10.2019 - 05.2020
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Performed quality checks on products and materials to identify any defects.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Used variety of hand and power tools to complete tasks.
Stocker
Brookshire Brothers
08.2017 - 05.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
Education
Associate Degree - Diesel Technology
Angelina College
Lufkin, TX04.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Strategic Planning
- Performance Management
- Staff Development
- Sales Techniques
- Schedule Preparation
- Sales management
- Workforce Management
- Performance Evaluations
- Product Management
- Business Development
- Budget Control
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Problem-Solving
- Attention to Detail
- Multitasking
- Organizational Skills
- Employee Coaching and Mentoring
- Task Delegation
- Staff Training
- Goal Setting
Timeline
Manager
Valvoline Instant Oil Change
06.2022 - Current
Assistant Manager
Valvoline Instant Oil
03.2021 - 06.2022
Senior Technician
Valvoline Instant Oil
08.2020 - 03.2021
General Laborer
Air Cooled Engines
10.2019 - 05.2020
Stocker
Brookshire Brothers
08.2017 - 05.2020
Associate Degree - Diesel Technology
Angelina College
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